Diane Krens
Gallatin,Tennessee
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
13
13
years of professional experience
Work History
Bartender
VFW
Hendersonville, TN
09.2020 - 04.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed cash and bar revenue during special promotions or sporting events.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Customer Service Agent
Southwest Airlines
Nashville, TN
08.2010 - 08.2020
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Used airline computer system to create airline tickets and boarding passes.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Reservation Agent
Southwest Airlines
Oklahoma City, OK
07.2008 - 08.2010
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Associate of Arts - Political Science
Del Mar College
Corpus Christi, TXHigh School Diploma -
Johnstown Vo-tech
Johnstown, PA05.1978
Skills
- Elegant food plating
- Responsible Alcohol Service
- Preparing Garnishes
- Ordering Bar Supplies
Timeline
Bartender
VFW
09.2020 - 04.2021
Customer Service Agent
Southwest Airlines
08.2010 - 08.2020
Reservation Agent
Southwest Airlines
07.2008 - 08.2010
Associate of Arts - Political Science
Del Mar College
High School Diploma -
Johnstown Vo-tech
I enjoy swimming,walks and working out.
I have a pool at my home an I try to swim every morning before starting my day. I love my dog she is a golden doodle we take long walks together. I have some gym equipment at home I try to use it when I have time.