Diane Lavington
Indianapolis,IN
Summary
Excellent communication with customers, and clients and staff of all levels. Dependable, innovative and focused on ensuring company goals are met and exceeded. Computer proficient, highly motivated self-starter who always takes the initiative with minimal supervision Enthusiastic learner who is eager to meet new challenges and quickly assimilates new concepts
Overview
28
28
years of professional experience
Work History
Shopper/Delivery
Instacart, Maplebear, Inc.
06.2020 - Current
- Providing customers with an exceptional shopper, and delivery service
- Shopping preselected items for clients in drug stores, grocery stores, electronic stores
- Delivering items for customers after I shopped for them using my personal car.
Mail Processing Clerk
United States Postal Service
08.2011 - 05.2017
- Sortation or sorting of outgoing/ incoming mail using the appropriate sort program or manual distribution scheme
- Removes sorted mail from bins or separations and places into appropriate trays, or containers for further processing or dispatch based upon knowledge of operating plans, and dispatch schedules, or at the instruction of supervisor's or expeditor's, may riffle or verify mail to ensure sortation accuracy
- Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers are in place
- On a rotating basis, performs all of the following duties: loads mail onto automated equipment, enters sort plans, monitors flow of mail to ensure continuous feed
Auditor
Foxconn Corporation
08.2005 - 01.2009
- Completed end of the line inspections overseeing the production staff ensuring adherence to quality control procedures, and order specifications
- Inspected computer hard drives for physical imperfections, and performing functional tests to ensure proper functioning of hard drives
- Recorded and communicated any quality issues into company database and to management
Selling Specialist
Tommy Hilfiger, Macy's
11.1997 - 07.2005
- Provided outstanding customer service
- Improved sales by 2% over the company's last two-year to date and year to date numbers
- Oversaw with minimal supervision the Tommy Hilfiger and new H high end line of men's clothing in a specialty shop within Macy's
- Maintained a strong customer-base using effective listening skills enabling appropriate recommendations to be made to the client regarding clothing items
- Organized and kept confidential client records and maintained floor inventory as-well-as back of the house inventory
Education
Associate of Arts - Health Care Administration
University of Phoenix
Phoenix, Arizona03.2012
Skills
- Excellent verbal Communication skills Experienced
- Excellent organization, and prioritization skills Experienced
- Superb interpersonal skills with clients, and customers Experienced
- Contemporary Business Communication Experienced
- Excellent written, and mathematical skills Experienced
- Analytical thinking, planning, and critical thinking skills Experienced
- Customer service
- Problem resolution
- Relationship building
- Customer relations
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Documentation
- Customer relationship management (CRM)
- Prioritization
- Data collection
- Building rapport
- De-escalation techniques
- Live chat support
Timeline
Shopper/Delivery
Instacart, Maplebear, Inc.
06.2020 - Current
Mail Processing Clerk
United States Postal Service
08.2011 - 05.2017
Auditor
Foxconn Corporation
08.2005 - 01.2009
Selling Specialist
Tommy Hilfiger, Macy's
11.1997 - 07.2005
Associate of Arts - Health Care Administration
University of Phoenix