Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Yatziry Arrocena-Arellano

Yatziry Arrocena-Arellano

Wyoming,USA

Summary

Hardworking and reliable employee with expertise in cash register operation, merchandise stocking, and customer service. Strong knowledge of food industry production management, highly organized, proactive, and punctual. Excellent team player with multitasking, problem-solving, and communication skills. Successful in upselling, promoting products, and enhancing customer and employee experiences to foster loyalty. Proficient in office work, personal documentation, payroll, benefits, vacations, VOYA, attendance policies, and scheduling for efficient operations.

Overview

6
6
years of professional experience

Work History

Shopper/Delivery

Walmart
Grand Rapids MI
05.2025 - Current

Deliver products, documents, or food to residential/commercial customers safely and efficiently. Key tasks include loading/unloading cargo, navigating routes using GPS, and handling payments. Resumes should highlight a clean driving record, punctuality, and great customer service

Production Clerk

Hearthside Foods Solutions
Kentwood, Michigan
02.2022 - 11.2025

Processed production orders efficiently in a fast-paced food manufacturing environment, operated machinery to ensure smooth production flow, and maintained accurate records. Composed routine correspondence and reports, scheduled space for events, and followed confidentiality rules. Managed mail, answered telephones, and performed data entry tasks. Supported office functions, communicated with all departments and akk employees, analyzed product demand trends to adjust production schedules. Organized production reports, ensured paperwork accuracy, and assisted in troubleshooting production issues. Collaborated with departments to resolve discrepancies, scheduled personnel, and provided training to new employees. Compiled data, implemented cleanliness practices, and organized training sessions. Managed department operations, facilitated inter-departmental communication, and resolved employee complaints. Provided leadership and mentoring, guided employees in problem-solving, and reviewed work for quality standards. Researched and prepared reports, recruited and selected employees, and processed payroll accurately. Supported audits, assisted HR with benefits, and trained employees on timekeeping systems. Coordinated production schedules, organized training sessions, and collaborated on HR projects. Maintained employee files, guided new hires through orientation, and assisted with company events. Posted job announcements, pre-screened applicants, and responded to HR inquiries and helped translate with Spanish speaking employees. Experienced Human Resources professional adept at managing employee relations, including grievances, complaints, and disputes, while maintaining confidentiality and integrity. Skilled in scheduling and conducting meetings to address personnel issues, compiling reports on attendance, turnover, and disciplinary actions, and assisting in the development and facilitation of training programs and new hire orientations. Proficient in responding to HR inquiries, supporting projects like satisfaction surveys and exit interviews, and coordinating with external partners. Committed to explaining company policies and benefits to employees and job applicants. guided new hires through orientation, and assisted with company events. Posted job announcements, pre-screened applicants, and responded to HR inquiries and helped translate with Spanish speaking employees.

Front End Supervisor

Burlington Coat Factory
Kentwood, MI
01.2021 - 03.2022
  • My responsibility was to provide customers with a friendly environment with my highest ability of customer service
  • Greet customers ,operate cash register, help with returns,exchanges,etc
  • Help stock merchandise such as stocking,pricing,keeping my front end Clean,neat, and organized. Communicate with customers and help solve any complaints or inconvenience
  • I would also ensure accurate and efficient operation of the registers; cash management through out my shift correct distribution of change and ensure credit/debit and check transactions were processed properly
  • Do register cash pickups when the drawer would get full
  • In some occasions do some technology rebooting on the registers when they would not function correctly I would unplug it and reboot it
  • Trained new cashiers gave lunches/breaks & supervised them to make sure everything would run smoothly.

Cashier/Customer Service

Faros Pizza
Grand Rapids, MI
06.2020 - 10.2020
  • My position was at the front as cashier
  • I was responsible for taking orders, answering the phone, & attending/cashing out the customers when they came in to pick up their orders
  • Helped a bit on the side kitchen if we were in rush hour I’d help make sure orders were where they needed to go and check them off
  • On spare time I’d as well fold the pizza boxes, wash dishes, sweep, clean and close the dining area.

Front End Associate

Phantom Fireworks
Grand Rapids, MI
05.2020 - 06.2020
  • My position was front end, I had to Greet the customers, scan their ID’s, print them a liability form explain to them why and what it was for and also offer the promotions/sales & answer any extra questions they had as well as answering phone calls here and there.

Education

High School Diploma -

Grand River Preparatory High School
Kentwood MI
06.2020

Skills

Bilingual Spanish & English

Microsoft word, Google slides, Word doc

Front desk

Organizational skills

Retail sales

Cash Handling

Customer Focus & Orientation - Highly Proficient

Responding to customer situations with sensitivity - Highly Proficient

Reliable and Responsible

Honest, Ethical, and Efficient

Employee Training

Payroll

Office personnel documentation

Translating at high fluency

GMP’S

Food safety standards

PPE

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shopper/Delivery

Walmart
05.2025 - Current

Production Clerk

Hearthside Foods Solutions
02.2022 - 11.2025

Front End Supervisor

Burlington Coat Factory
01.2021 - 03.2022

Cashier/Customer Service

Faros Pizza
06.2020 - 10.2020

Front End Associate

Phantom Fireworks
05.2020 - 06.2020

High School Diploma -

Grand River Preparatory High School