Provided coaching to agents and feedback to staff on an ongoing basis in order to improve job performance.
Held daily check-ins with team members to set objectives and monitor progress.
Conducted regular training sessions with sales team members to ensure effective sales techniques were used.
Managed a team of 10+ sales representatives across multiple markets.
Applied different approaches to changing work demands and to meet sales challenges in a fast paced environment.
Provided feedback gathered through activity and research to executive leadership, helping inform future of strategy.
Ensured compliance with all applicable laws and regulations pertaining to selling activities.
Sales Account Manager
Angi
New York, NY
12.2021 - 01.2023
Managed projects involving complex work streams and cross functional collaboration from internal and external teams.
Used KPIs to identify performance trends, optimized campaigns to achieve results and provided recommendations for upsell opportunities.
Developed and pursued pipeline of new business opportunities, expanding partnerships and presence.
Leveraged data and insights to support recommendations or overcome customer objections. Identified knowledge gaps within team, developing fulfillment plan.
Monitored costs, competition and supply and demand to establish and adjust selling prices.
Managed sales team to consistently achieve growth and hit sales targets.
Senior Account Manager
Finsight Group Inc.
US
09.2020 - 02.2021
Lead and manage the transition process from the sales team to account management.
Serve as the lead point of contact for all sales related inquiries for existing clients.
Identify and provide client feedback to our Product team or Management.
Collaborate with the sales team to identify and grow opportunities within large client accounts (Investment banks, fortune 500 companies etc.)
Build and maintain strong, long-lasting client relationships.
Sales Account Manager
CPS Merchants
NY, NY, US
06.2018 - 03.2020
Funded over $2 million a year to over 1,000 small business owners in US, Canada, and Puerto Rico.
Managed and oversaw renewal accounts and maintain relationships with each client by providing excellent customer service and financial advice.
Tailored each client’s portfolio and continuously developed new business opportunities.
Managed the Sales Cycles from beginning to end with Stakeholders and CEO’s.
Prospected and build a sales pipeline of qualified leads, through multiple channels of communication.
Oversaw, provide insight, and help over 15 sales representatives reach KPI goals.
Provided feedback from clients to optimize their experience.
Sales Manager
Fundit Lending Solutions
Long Island, NY, US
07.2017 - 06.2018
Participating in hiring, training and coaching large sales teams to achieve quotas and KPIs.
Assisted with statistical reports and records, created new client database in MS Excel.
Collaborated and communicated with teams across the business to ensure expectations are met and to resolve tasks.
Strategically utilized Salesforce and other technology to drive productivity, report on forecast and analyze conversion rates.
Funding Specialist
Merchant Source Incorporated
NY, NY, US
09.2015 - 05.2017
Handled accounts efficiently and accurately to ensure growth and retention.
Made over 300 cold calls a day to different businesses.
Assisted CEO in funding businesses and providing capital growth.
Collaborated in weekly training to maximize sales opportunities.
Assisted with research and data collections of companies.
Identified potential clients, assessing business needs and financial situation.