Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diane Markle

Summary

Friendly, resourceful and detail-oriented person with a strong understanding of the processes involved in worship planning, parishioner support and the overall operation of the church.

Overview

43
43
years of professional experience

Work History

Administrative Assistant

Markle Lawn & Snow
04.2001 - Current
  • Managed customer service through phone and email correspondence in professional manner.
  • Nurtured ongoing customer relationships to retain customers for many years, solving problems as needed.
  • Managed all customer billing, collections and banking through variety of computer applications, with high attention to accuracy.
  • Maintained all payroll and hiring paperwork, and related federal and state tax reporting.
  • Maintained databases and filing to track and record customer data, business purchases, bidding and contracts.

Guest Services and Cashier

Target Corporation
10.2017 - 11.2023
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided efficient and accurate cash transactions.
  • Trained and mentored new employees on cashier duties, and worked as part of team.
  • Helped customers navigate applications and in-store technology to improve shopping experience and save money through reward programs.

Psychiatric Case Manager

Oswego County Health Department
11.1989 - 10.1993
  • Assessed clients' needs and made referrals for needed services and supports in community.
  • Developed collaborative partnerships with community agencies, expanding available resources for client support.
  • Assisted and advocated for clients navigating complex healthcare systems.
  • Provided crisis intervention services to assist clients in acute distress, using critical thinking to solve problems.
  • Maintained written documentation of 30 - 50 clients' progress and interventions, and maintained confidentiality in all aspects of job.

Special Education Teacher

Various Districts
09.1981 - 06.1985
  • Taught a variety of grade levels and classroom types.

Education

Master of Science - Education

Elmira College
Elmira, New York
05.1984

Bachelor of Science - Special Education

Mansfield University of Pennsylvania
Mansfield, Pennsylvania
05.1981

Skills

  • Strong written and verbal communication skills, with attention to spelling, grammar and formatting details in written documents and correspondence
  • Friendly, professional and empathetic phone skills
  • Excellent computer skills on all Windows platforms, including social media posting and internet research
  • Familiarity with multiple Google applications and willingness to improve skills as needed
  • Lifelong personal faith background and understanding of church roles and functions, to provide context in completing job tasks
  • Creative and resourceful problem solving ability

Timeline

Guest Services and Cashier

Target Corporation
10.2017 - 11.2023

Administrative Assistant

Markle Lawn & Snow
04.2001 - Current

Psychiatric Case Manager

Oswego County Health Department
11.1989 - 10.1993

Special Education Teacher

Various Districts
09.1981 - 06.1985

Master of Science - Education

Elmira College

Bachelor of Science - Special Education

Mansfield University of Pennsylvania

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Diane Markle