Diane McCauley
Apple Valley,MN
Summary
Adept at fostering safe and engaging environments, demonstrated during tenure at Mac's Daycare, where I enhanced cleanliness and safety, significantly reducing germ spread. At Lakeview Clinic, I excelled in managing escalated customer service situations, achieving high satisfaction rates. Skilled in cleaning and sanitizing, with a strong foundation in patience and empathy, I consistently deliver positive outcomes in challenging scenarios.
Overview
8
8
years of professional experience
Work History
Daycare Worker
Mac's
10.2020 - Current
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Customer Service Representative Specialist
Lakeview Clinic
09.2016 - 10.2020
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
Education
Associate of Applied Science - Health Information Technology
Gogebic Community College
Ironwood, MI06.1995
Skills
- Patience and Empathy
- Infant Care
- Cleaning and sanitizing
- Health and Safety Regulations
Timeline
Daycare Worker
Mac's
10.2020 - Current
Customer Service Representative Specialist
Lakeview Clinic
09.2016 - 10.2020
Associate of Applied Science - Health Information Technology
Gogebic Community College
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