Diane McConaha
Columbus,OH
Summary
Knowledgeable Cafeteria Supervisor bringing [Number] years of experience encompassing strong process improvement, leadership and multitasking skills. Motivated, diligent and attentive to business objectives and employee satisfaction.10 Well-versed in evaluating work performance of cafeteria employees and developing improvement plans to maximize service quality and food safety. Highly organized, hardworking and resourceful with hands-on management style. Fluent in [Language] and [Language]. Dedicated cafeteria leader with experience controlling costs and increasing efficiency to maintain budget goals. Consistently outperformed objectives by strengthening controls and updating procedures. Excellent communication, observational and planning abilities.
Overview
8
8
years of professional experience
Work History
Lead Cafeteria Cook
New Albany High School
11.2020 - Current
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Prepared and served over [Number] nutritious meals each day.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Updated daily logs, checked in deliveries and submitted weekly reports.
- Planned menus complying with established health guidelines and budget limitations.
- Carried out day-day-day duties accurately and efficiently.
Cashier
Aldi
02.2021 - 11.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Specialist
AEP
01.2020 - 12.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 75-80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
No Degree - Hospitality/Business
Columbus State
Columbus OHSkills
- Teamwork and Collaboration
- MS Office
- Planning and Coordination
- Organization and Time Management
- Self-Motivated
- Analytical and Critical Thinking
- Written Communication
Timeline
Cashier
Aldi
02.2021 - 11.2023
Lead Cafeteria Cook
New Albany High School
11.2020 - Current
Customer Service Specialist
AEP
01.2020 - 12.2022
No Degree - Hospitality/Business
Columbus State
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