Diane M. Isom
Pocatello,ID
Summary
Certified nursing assistant seeking a full-time position in a health care environment
Knowledgeable Insurance Agent Assistant with proven track record of supporting insurance agents and delivering exceptional client service. Assisted in processing claims, managing client records, and handling inquiries, contributing to smooth workflow and client satisfaction. Demonstrated strong organizational skills and attention to detail in maintaining accurate documentation and ensuring compliance with industry standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Agent Assistant
The Colpron Agency Farm Bureau Insurance
02.2024 - Current
- Analyzed demographic data to target potential customers more effectively through outreach efforts.
- Streamlined policy application processes for faster turnaround times and higher approval rates.
- Provided exceptional customer service by promptly responding to inquiries, resulting in high retention rates.
- Coordinated with underwriters to facilitate timely and accurate policy issuance for clients.
- Handled claims processing efficiently, expediting settlements in a timely manner for satisfied clients.
- Monitored billing activities closely, ensuring prompt payment collection from customers while minimizing overdue accounts receivable balances.
RN Supervisor
Gateway Transitional Care Center
01.2019 - 01.2023
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
CAN
Heritage Home Health and Hospice
06.2018 - 01.2019
- Provide nursing care within the supervision of a RN/LPN in line with resident care procedures
- Obtain lab samples, weights, and vital signs of patients
- Assist Alzheimer's /dementia patients with personal care, transferring, toileting, bathing and feeding
- Charting, Driving to and from patients homes.
CNA
Quinn Meadows Healthcare Center
10.2014 - 06.2018
- Provide nursing care within the supervision of a RN/LPN in line with resident care procedures
- Obtain lab samples, weights, and vital signs of patients
- Assist Alzheimer's /dementia patients with personal care, transferring, toileting, bathing and feeding
- Assist with medical record’s
- Assist with social work with patients asking questions for evaluations.
- Helped with billing paperwork
- Helped with Activities
- Trainer head CNA
- Helped with transports
CNA
Safehaven care center
06.2013 - 01.2014
- Responsible for scheduling patient appointments by referencing charts and hospital discharge summaries
- Manage and transport residents appointments and report orders back to nursing and therapy departments
- Provide nursing care within the supervision of a RN/LPN in line with resident care procedures
- Assist patients with activities of daily living while maintaining patient safety at all times
- Obtain lab samples, weights, and vital signs of patients
- Assist Alzheimer's /dementia patients with personal care, transferring, toileting, bathing and feeding
Education
Bachelor of Science - Nursing RN
Nightingale
Pocatello, ID06-2019
Associate of Science - Nursing
Idaho State University
Idaho01.2014
Certified Nursing Assistant -
Idaho State University
Pocatello, ID04.2013
Skills
- Claims processing
- Professional ethics
- Document management
- Sales support
- Policy administration
- Compliance monitoring
- Insurance regulations
- Teamwork
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Certification
- Healthcare Provider CPR/AED -American Heart Association
- Certified Nursing Assistant -State of Idaho
Leadership
Head CNA, trainer 2014 to Present
Timeline
Insurance Agent Assistant
The Colpron Agency Farm Bureau Insurance
02.2024 - Current
RN Supervisor
Gateway Transitional Care Center
01.2019 - 01.2023
CAN
Heritage Home Health and Hospice
06.2018 - 01.2019
CNA
Quinn Meadows Healthcare Center
10.2014 - 06.2018
CNA
Safehaven care center
06.2013 - 01.2014
Bachelor of Science - Nursing RN
Nightingale
Associate of Science - Nursing
Idaho State University
Certified Nursing Assistant -
Idaho State University
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