Diane Montelongo
Summary
Results-driven professional with experience in revenue cycle management. Excel proficiency and attention to detail enhance billing accuracy and compliance. Ready to leverage skills to improve operational efficiency and customer satisfaction in fast-paced environments.
Overview
1
1
Language
11
11
years of professional experience
Work History
Customer Support Specialist
Crusecom Technology Consultants, LLC
Oscoda, Michigan
04.2026 - 07.2026
- Handled inbound calls to assist cardholders with state and federal programs.
- Provided comprehensive support for troubleshooting card denials, disputes and card issuance.
- Assisted with bilingual calls.
- Expressed compassion, empathy and kindness.
Customer Service Representative
C.H. Guenther and Son
San Antonio, Texas
02.2025 - 04.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Revenue Cycle Specialist
Evolution Consultants
New Braunfels, Texas
03.2024 - 08.2024
- Executed account reconciliations between insurance firms and internal databases.
- Conducted data analysis to identify denial and rejection patterns.
- Balanced accounts by correcting invoice discrepancies.
- Processed appeals for denied cases with efficiency.
Receptionist
Structural Engineering Associates
San Antonio, TX
08.2022 - 08.2023
- Entered data into system accurately.
- Skilled in handling multiple screens simultaneously for optimized online multitasking.
- Managed payable and receivable transactions.
- Ensure meticulous organization of department files.
- Handle organizational and administrative tasks with physical files efficiently.
- Handle inquiries via phone calls and emails to disseminate information.
- Developed Excel spreadsheets for record management.
- Ensured compliance with established guidelines while processing classified information.
- Submitted timesheets for project processing.
Customer Service Advocate
United Health Group-United Healthcare
San Antonio, TX
09.2021 - 08.2022
- Conducting in-depth conversations with customers to understand needs
- Evaluated insurance claims concerning service provisions of healthcare professionals and diagnostic accuracy.
- Examined policy provisions to assess coverage levels, limitations, and exclusions
- Evaluated denial cases according to predefined standards and protocols.
- Addressed member inquiries about healthcare benefits
- Consulted updated administrative policies to address queries in claim processes
- Educate clients on appeal rights after claim denials
- Confirmed insurance coverage for provided services.
- Maintained up-to-date knowledge of HIPAA regulations and benefits claims processing
Office Manager
DLR Collision
San Antonio, TX
03.2015 - 09.2021
- Structured workspace, ensuring high levels of professionalism.
- Evaluated staff output to maintain project standards.
- Implemented and organized office systems and procedures.
- Manage front desk operations, including greeting visitors, answering questions, or directing them to appropriate personnel.
- Coordinated rental car schedules, including pickups and drop-offs.
- Maintained filing system for records, correspondence and work orders.
- Maintained thorough and organized employee files
- Managed resolution of complex customer concerns
- Managed transaction records to verify the accuracy of invoicing and payment processes.
Education
High School Diploma -
Central High School
San AngeloRadiology
The College of Health Care Professions
San Antonio, TXSkills
- Excel proficient
- Proficient with Microsoft Office
- 10-Key proficient
- Compliance management
- Billing
- Database management
- AR/AP
- Invoice/Payment Processing
- Workforce management
- Office management
- Medical terminology
- Records management
- Office administration
- HIPAA compliance
- Customer relationship management
- Claim processing and appeal
- Attention to detail
- Problem solving
Languages
Spanish
Professional
Timeline
Customer Support Specialist
Crusecom Technology Consultants, LLC
04.2026 - 07.2026
Customer Service Representative
C.H. Guenther and Son
02.2025 - 04.2025
Revenue Cycle Specialist
Evolution Consultants
03.2024 - 08.2024
Receptionist
Structural Engineering Associates
08.2022 - 08.2023
Customer Service Advocate
United Health Group-United Healthcare
09.2021 - 08.2022
Office Manager
DLR Collision
03.2015 - 09.2021
Radiology
The College of Health Care Professions
High School Diploma -
Central High School