Diane Mora
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
Work History
Controller
Dack LLC Dba Ganson Engineering
12.2012 - 11.2023
- ACCOUNTING: Entered Invoices to be paid, answered emails or phone calls concerning payments when a Vendor did not receive their payment. Entered Credits that Vendor would email us for use.
- COLLECTIONS: Every Wednesday receive an email with a 45 day list to collect payment on past due Invoices. Email or call client who responds. Take Credit Card payments and respond to emails regarding payment updates. Give staff members an update on my Collections.
- ORDER PROCESSOR: Processor order request via email, fax, or phone calls. Made sure Vendors received our email request. Entered Tracking information and email to client so track their order. Hand clients complaint via email or phone call.
- RETURNS PROCESSOR: Process returns per client email or phone call request. Email Vendors a request for a return request to include an RMA#, Return Label, Return Address, or Company provides a Return Label. Email the client the information to return the Defective Product (Printhead, Toner, Printer Parts, Ribbon, Labels, Checks, Etc).
- CUSTOMER SERVICE: Answer incoming calls, transfer calls to appropriate staff member, research on clients request and email payment history, email Invoices as requested by client, etc
CUSTOMER SERVICE MANAGER
INVADR PEST MANAGEMENT
08.2007 - 08.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Arranged Tech Routes
- Did reminder calls for the Pest Control appointment
- Collections
CUSTOMER SERVICE
MARICOPA COUNTY TEMPE AUTO LICENSE DEPT
07.1984 - 05.2007
- Did vehicle out of state inspection for registration in the State of Arizona
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Worked with Dealerships regarding Title & Registration of purchased vehicles
Education
No Degree - Criminal Justice
South Mountain Community College
Phoenix, AZHigh School Diploma -
North High School, Phoenix
Phoenix, AZ06.1988
Skills
- Financial Document Review
- Preparing Financial Statements
- Contract Document Review
- Vendor Contract Review
Languages
Spanish
Native or Bilingual
Timeline
Controller
Dack LLC Dba Ganson Engineering
12.2012 - 11.2023
CUSTOMER SERVICE MANAGER
INVADR PEST MANAGEMENT
08.2007 - 08.2012
CUSTOMER SERVICE
MARICOPA COUNTY TEMPE AUTO LICENSE DEPT
07.1984 - 05.2007
No Degree - Criminal Justice
South Mountain Community College
High School Diploma -
North High School, Phoenix
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