Diane Morales
Turlock ,CA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Medical Assistant & Call Center Representative
Stanford Childrens Health
Livermore, CA
10.2016 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
- EPIC EMR and Outlook Knowledge
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
Medical Assistant & Front Office Receptionist
Pediatric Associates of Stockton
Stockton, CA
10.2011 - 10.2016
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Medical Assistant Certificate -
Western Career College
Stockton, CA2012
High School Diploma - Fire Science
Grace M. Davis High School
Modesto, CA2007
Skills
- Learning Proficiency
- Adaptability
- Call Control Skills
- Teamwork and Collaboration
- Problem Solving and Flexibility
- Stress Management
Timeline
Medical Assistant & Call Center Representative
Stanford Childrens Health
10.2016 - Current
Medical Assistant & Front Office Receptionist
Pediatric Associates of Stockton
10.2011 - 10.2016
Medical Assistant Certificate -
Western Career College
High School Diploma - Fire Science
Grace M. Davis High School