Diane Mutunzi
Danville,IN
Summary
Results-driven professional with proven expertise in complaint handling, workplace safety, and shipping and receiving. Committed to streamlining processes and enhancing team collaboration to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Returns Processor
Amazon
Indianapolis, IN
12.2024 - 07.2025
- Processed customer returns efficiently, ensuring compliance with Amazon's return policy.
- Utilized inventory management systems to track returned items and maintain accurate stock levels.
- Collaborated with team members to streamline return workflows and enhance operational efficiency.
- Trained new staff on return processing procedures and best practices for customer service excellence.
Assembly Line Worker
Veggie Noodle
Austin, TX
09.2023 - 07.2024
- Operated machinery to assemble products with precision and efficiency.
- Collaborated with team members to ensure seamless production flow.
- Conducted quality checks to maintain product standards consistently.
- Assisted in training new staff on assembly processes and safety protocols.
Machine Operator/Assembler
ABC Under Car Production
Grand Rapids, MI
12.2021 - 06.2023
- Operated machinery to assemble undercarriage components efficiently and accurately.
- Conducted quality inspections on finished products to ensure compliance with standards.
- Trained new operators on equipment usage and safety protocols, fostering a safe work environment.
Machine Operator
Vetra Ll
Grand Rapids, MI
03.2019 - 08.2021
- Monitored equipment performance, identifying issues and implementing corrective actions promptly.
- Operated and maintained machinery to ensure efficient production workflow.
- Conducted routine inspections to uphold quality standards across production processes.
- Trained new operators on safe machine operation and best practices for efficiency.
Education
High School Diploma -
Uvira
Congo07-2014
Skills
- Return processing
- Customer RMA management
- Product return policies
- Issue resolution
- Inventory management
- Warehouse operations
- Logistics coordination
- Product inspection
Timeline
Customer Returns Processor
Amazon
12.2024 - 07.2025
Assembly Line Worker
Veggie Noodle
09.2023 - 07.2024
Machine Operator/Assembler
ABC Under Car Production
12.2021 - 06.2023
Machine Operator
Vetra Ll
03.2019 - 08.2021
High School Diploma -
Uvira