Account Manager
Community Blood Center Of Greater Kansas City
Kansas City, Missouri
11.2013 - Current
- Built and strengthened long-lasting client relationships with high profile accounts such as University of Kansas Health Systems, Cerner, KC Royals, KC Chiefs, Sporting KC, Kauffman Center for the Performing Arts, and T-Mobile Center
- Secured new accounts through networking, community organizations, cold calling, and referral network.
- Delivered engaging and motivational presentations as well as television interviews to encourage and educate donors about the need for blood.
- Built a diverse book of business of 137 accounts including: community, church, business, schools and other organizations.
- Consistently in top two of 11 account managers, exceeding monthly and annual revenue goals. Metrics include drive efficiency, projection vs. actual and goal vs actual. Goal of 8,000 units of blood per year.
- Develop unique strategies to grow and develop key accounts. Form committees within organizations, host chairperson luncheons, award top donors, create a nonprofit referral networking group to develop a resource for new volunteer contacts. Continually evolve and adopt new ways to grow blood donations.
- Provide exceptional customer service to accounts through immediate availability, attention to detail, and organizations skills.
