DIANE OVERBEY
Wallins Creek,KY
Summary
Detail-oriented individual with experience in customer service and administrative roles. Skilled in time management and effective communication, contributing to smooth operations and high customer satisfaction. Committed to enhancing service delivery and team collaboration.
Overview
9
9
years of professional experience
Work History
Administration/Associate Payroll
Oldham Hospitality/ Apple Valley
Townsend, Tennessee
01.2023 - 03.2023
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked part-time in the accounting department to process vendor payments.
- Assisted HR Department in entering new employee information into the company system.
Retail Sales Associate
Cades Cove Campground
Townsend, Tennessee
03.2022 - 11.2022
- Guided customers in product selection and addressed inquiries to improve satisfaction.
- Ensured cleanliness and organization of sales floor to create a welcoming shopping environment.
- Processed transactions using point-of-sale systems efficiently.
- Stocked shelves with merchandise and ensured proper signage.
- Worked with team members to deliver exceptional customer service and resolve issues.
- Handled returns and exchanges in accordance with store policies.
Customer Service Cashier
Food City- Gas N Go
Maryville, TN
01.2021 - 11.2022
- Assisted customers with product inquiries and resolved issues, improving overall customer satisfaction.
- Collaborated with team members to streamline operations during peak hours, ensuring timely service.
- Promoted loyalty programs to customers, increasing membership sign-ups and fostering repeat business.
- Greeted customers and provided friendly customer service.
Customer Service Representative
Resource Bank, NA
DeKalb, Illinois
04.2014 - 09.2020
- Answered customer inquiries, providing accurate information on products and services to enhance customer experience.
- Resolved customer inquiries through phone, email, and in-person communication.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Adjusted bills and processed refunds to effectively resolve service and billing complaints, improving customer satisfaction.
- Processed transactions efficiently while ensuring compliance with bank policies.
- Maintained accurate records of customer interactions and transactions.
- Liaised between customers and retail buyers to expedite orders, ensuring timely fulfillment of customer demands.
Education
High School Diploma -
Dekalb High School
DeKalb, IL06-1975
Some College (No Degree) -
Kishwaukee Community College
Malta, ILSkills
- Data entry
- Customer relationship management
- Customer engagement
- Cash handling
- Organizational skills
- Time management
- Good Telephone Etiquette
Affiliations
Volunteer on Monday morning at my church Wallins Creek Church of God preparing portions of meals to be delivered in the area. 2024 to Present
Timeline
Administration/Associate Payroll
Oldham Hospitality/ Apple Valley
01.2023 - 03.2023
Retail Sales Associate
Cades Cove Campground
03.2022 - 11.2022
Customer Service Cashier
Food City- Gas N Go
01.2021 - 11.2022
Customer Service Representative
Resource Bank, NA
04.2014 - 09.2020
High School Diploma -
Dekalb High School
Some College (No Degree) -
Kishwaukee Community College