Diane Pandolfo
st. louis
Summary
Dynamic sales and customer service professional with proven success at Auto Zone Auto Parts. Skilled in complaint resolution and account updating, I excel in building rapport and enhancing customer experiences. Adept at payment processing and team collaboration, I consistently deliver results that drive customer satisfaction and loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sales / Customer Service Rep
Auto Zone Auto Parts
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Tow Dispatcher / Impound Dept
Sts Kam Towing Llc
04.2023 - 03.2026
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Sales Associate
Bed Bath & Beyond
07.2022 - 04.2023
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Machine Operator
Keefe Packaging
11.2019 - 05.2022
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Machine Operator
Courtesy Products
04.2017 - 11.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Managed and monitored processes and machine systems by observing readings on control boards.
Education
High School Diploma -
Ritenour High School
St Louis Mo Associate of Applied Science -
Missouri College
MOSkills
- Complaint resolution
- Account updating
- Scheduling
- Building rapport
- Key holder experience
- Payment processing
- Email management
- Verbal and written communication
- Money handling
- Team collaboration
Timeline
Sales / Customer Service Rep
Auto Zone Auto Parts
06.2024 - Current
Tow Dispatcher / Impound Dept
Sts Kam Towing Llc
04.2023 - 03.2026
Sales Associate
Bed Bath & Beyond
07.2022 - 04.2023
Machine Operator
Keefe Packaging
11.2019 - 05.2022
Machine Operator
Courtesy Products
04.2017 - 11.2019
High School Diploma -
Ritenour High School
Associate of Applied Science -
Missouri College