Diane Pfanstiel

Retail Sales Associate Cashier

Home Goods

10.2019 - Current

Maintained a clean and organized store environment, contributing to a positive customer experience.
Helped customers complete purchases, locate items, and join reward programs.
Handled high volume transactions during peak periods without compromising service quality or accuracy.
Operated POS terminals and cash drawer balancing.
Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
Assisted customers by answering questions and fulfilling requests.
Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Managed returns and exchanges, resolving customer issues promptly and professionally.
Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
Built rapport with customers through active listening skills, leading to strong relationships and return visits.
Provided product recommendations based on customer needs, enhancing shopping satisfaction.
Resolved customer complaints with empathy and professionalism, improving store reputation.
Greeted customers upon entry, creating positive first impression and fostering loyalty.
Streamlined checkout process, reducing wait times and enhancing customer experience.
Collaborated with team members to achieve sales targets, demonstrating teamwork and goal orientation.
Adhered to loss prevention policies, safeguarding company assets and reducing shrinkage.
Conducted price checks for customers, leading to transparent and trustworthy shopping experience.
Participated in regular inventory counts, contributing to accurate stock management.
Maintained accurate cash drawer, ensuring financial integrity and trust.
Updated product knowledge regularly, ensuring accurate information was provided to customers.
Assisted in training new cashiers, improving team performance and consistency in customer service.

Summary

Overview

Work History

Retail Sales Associate Cashier

Cashier

Education

Skills

Timeline

Retail Sales Associate Cashier

Cashier

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