Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diane Pryor

Jacksonville

Summary

Bilingual, hardworking, and ready to join my next team. Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions. Experienced and skillful Customer Service Agent providing customer-focused service.

Overview

11
11
years of professional experience

Work History

Communications Specialist

NAVEX Global
05.2023 - 08.2024
  • Engaged each reporter with the utmost honor, care and concern.
  • Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met.
  • Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details.

Claims Representative

Statefarm
06.2015 - 01.2016
  • Work in a team environment handling a large volume of incoming calls and claims.
  • Gather and document auto loss information.
  • Process roadside assistance/ towing service to insured customers.

Sales Associate

Bass Pro Shops
09.2014 - 06.2015
  • Supported a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Restocked merchandise as required.
  • Made product recommendations based on customer's needs.

Customer Service Representative

Xerox
06.2013 - 12.2013
  • Resolved customer issues and concerns.
  • Helped to achieve increases in sales.
  • Offered new services based on the needs of a customer.
  • Exuded friendliness, professionalism, and enthusiasm for the company mission.

Education

High School Graduate -

Cebu Institute of Technology - University
03.2006

Skills

  • Adaptable learner
  • Prioritization and scheduling
  • Proficient in managing multiple tasks
  • Attentive listening abilities
  • Collaborative teamwork
  • Innovative problem resolution
  • Strong attention to detail

Languages

Filipino
Native or Bilingual

Timeline

Communications Specialist

NAVEX Global
05.2023 - 08.2024

Claims Representative

Statefarm
06.2015 - 01.2016

Sales Associate

Bass Pro Shops
09.2014 - 06.2015

Customer Service Representative

Xerox
06.2013 - 12.2013

High School Graduate -

Cebu Institute of Technology - University

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