Jessica Martin
Breckenridge,CO
Summary
Experienced communicator skilled in both internal and external communications. Exceptional management and organizational abilities to coordinate multiple concurrent projects. Proficient in creating engaging content.
Overview
18
18
years of professional experience
Work History
HOA Director of Communications /Office Administrator
Alpine Edge Property Management
01.2023 - Current
- Managed all communication, administration, and organizational responsibilities for the HOA department, ensuring timely and effective homeowner and board member support.
- Organized and delegated action items to appropriate departments, tracking progress and ensuring resolutions were delivered on time.
- Drafted and distributed electronic memos to Boards and Homeowners regarding annual meetings, community events, and maintenance alerts.
- Coordinated the preparation and documentation for annual HOA meetings, including drafting meeting minutes, agendas, and action item follow-ups.
- Maintained comprehensive systems for record retention, including insurance policies, governing documents, and homeowner directories.
- Assisted in drafting and overseeing HOA budgets and coordinating maintenance programs, subcontractors, and vendors for capital projects.
- Managed homeowner complaints and mediated disputes, ensuring all community grievances were resolved efficiently.
- Developed internal systems and workflows to improve the administration of both the HOA and Alpine Edge office functions, including handling accounts receivable and organizing vendor contracts.
HOA Administrator
Alpine Edge Property Management
11.2021 - 12.2022
- Maintained personnel records and updated internal databases to support document management.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
Contracts Processor
Breckenridge Grand Vacations
01.2020 - 11.2021
- Support sales and management on the creation of contracts; ensuring accurate information and abiding by company procedures and policies, and is in compliance with underwriting, regulations and the law
- Review credit applications, credit reports and all financial documentation for any potential or all current owners in preparation for the creation of loan accounts
- Collaborate with Escrow Accountant in the organization of financial loans for all owner accounts, creating and maintaining Excel spreadsheets of all qualified owners and monetary information
- Coordinate with the Town and County to ensure all original deeds are properly recorded and are mailed to owners in a timely manner
- Assist Payroll Administrator with bi-monthly commissions for all Sales Agents
- Participated in the creation and testing of new company software, providing feedback in all areas of the contract writing process
Contracts Coordinator
Hilton Grand Vacations
01.2019 - 01.2020
- Attain maximum contract closeout by preparing and refining documents, verifying every contract follows company procedures and policies and is in compliance with the law
- Assist sales teams and leadership in achieving quarterly and yearly sales goals, while maintaining a high level of written and oral communication between departments
- Curtail contract inaccuracies by identifying and researching application glitches and ensuring timely processing of errors by coordinating resolutions between appropriate parties
Corporate Administrative Assistant
Bowlero Corporation (formerly, Bowlmor AMF)
01.2015 - 01.2017
- Implemented systematic weekly inspections of all center technologies and physical documents in preparation for yearly audits to maintain company standards and regulations
- Managed building reception area, including greeting all guests, screening all incoming phone calls for the center and corporate office and delivering exceptional customer service in all phone and face-to-face interactions
- Carried out administrative tasks with precision and accuracy, resolved and organized all center invoices, purchase orders and chargebacks
Customer Service Staff
Publix Super Markets
01.2007 - 01.2015
- Practiced conflict resolution with unsatisfied customers and focused on creative and ethical solutions to remedy customer issues
- Responsible for money management, along with performing a variety of financial transactions
- Performed business and administrative tasks in a timely and efficient manner
Education
Bachelor of Science - Communication
University of North Florida
Jacksonville, FLSkills
- Proficient in Microsoft Office
- Effective Multi-Tasking
- Strong Detail-Focused Approach
- Effective Conflict Management with Customers
- Adaptable Learner
- Effective Leadership Skills
- Motivated Self-Driven Professional
- Collaborative Team Member
- Clear Organizational Communication
- Calendar management
- Community management
- Strategic Communications Planning
Timeline
HOA Director of Communications /Office Administrator
Alpine Edge Property Management
01.2023 - Current
HOA Administrator
Alpine Edge Property Management
11.2021 - 12.2022
Contracts Processor
Breckenridge Grand Vacations
01.2020 - 11.2021
Contracts Coordinator
Hilton Grand Vacations
01.2019 - 01.2020
Corporate Administrative Assistant
Bowlero Corporation (formerly, Bowlmor AMF)
01.2015 - 01.2017
Customer Service Staff
Publix Super Markets
01.2007 - 01.2015
Bachelor of Science - Communication
University of North Florida
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