Diane Ramirez
Reseda,CA
Summary
Compassionate Counseling Intern/ call center Operator devoted to building and maintaining relationships, as well as implementing community services to promote client wellness. Experienced in providing direct services to clients and managing caseload of patients. Adept at developing individualized treatment plans and performing thorough patient assessments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operator
Tarzana Treatment Centers, Inc
Woodland Hills, CA
06.2022 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Front desk receptionist
Rhuematology Theraputics Medical Center
04.2022
- Greeting and checking in patients
- Collecting copayments and balances
- Verifying insurance eligibility and benefits
- Faxing medical papers
- Rescheduling patients (follow ups)
- Computer knowledge
- Typing and collecting data.
Customer Service Representative
Health net
Woodland Hills, CA
12.2021 - 01.2022
- Analyze and resolve verbal and written claims
- Prepare response letters for members and provider complaints, grievance and appeals
- Manage large volumes of documents including copying, faxing and scanning incoming mail
- Verify eligibility and benefits to members and providers
- Initiate authorization requests for outpatient and inpatient services in accordance
- Typing
- Databases
- Records management.
Certified Nursing Assistant
Caregiving
Canoga Park, CA
06.2021 - 07.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Engaged with patient family and friends to provide courteous visit experience
- Comforted patients and provided each with reassurance and encouragement
- Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores
- Created and maintained sterile operating fields to minimize infection risks
- Built relationships with pre- and post-surgical patients with compassion and positive attitude
- Observed surgical procedures to closely monitor patient and quickly assist physician with potential complications or additional needs.
Brand Representative
Abercrombie & Fitch
Woodland Hills, CA
01.2017 - 01.2022
- Monitored all sales activity and assessed customer satisfaction with purchases
- Promoted positive company image through superior customer service experiences
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge
- Created positive and rewarding client experiences through warm and friendly customer interactions
- Replenished product stock to maintain appropriate levels and meet expected sales demands
- Drove marketing decisions using insights learned through up-to-date knowledge of all product categories.
Education
SUD Counselor Certification -
Tarzana Treatment Center College
Woodland Hills, CA01-2024
High School Diploma -
Reseda Senior High School
06.2017
Some College (No Degree), Completed coursework in Newborn Care Specialist, Lactation and Baby Sleep training, Completed professional development in Newborn Care Solution, Certified in Medical Terminology -
Los Angeles Pierce College
Skills
- Records management
- First aid and safety
- Active listener
- Leadership
- Computer Skills
- Flexible
- Organized
- Critical thinker
- Resourceful
- Quality Assurance
- Data Entry
- Customer Relationship Management
- CNA Certification
- Clinical Documentation
Certification
- Newborn Care solution Training - 2020
- Certification in Medical Terminology
- Certified Nurse assistant
- Certified SUD counseling
Affiliations
Enjoy outside nature and have a strive to workout
Timeline
Operator
Tarzana Treatment Centers, Inc
06.2022 - Current
Front desk receptionist
Rhuematology Theraputics Medical Center
04.2022
Customer Service Representative
Health net
12.2021 - 01.2022
Certified Nursing Assistant
Caregiving
06.2021 - 07.2021
Brand Representative
Abercrombie & Fitch
01.2017 - 01.2022
SUD Counselor Certification -
Tarzana Treatment Center College
High School Diploma -
Reseda Senior High School
Some College (No Degree), Completed coursework in Newborn Care Specialist, Lactation and Baby Sleep training, Completed professional development in Newborn Care Solution, Certified in Medical Terminology -
Los Angeles Pierce College
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