DIANE RAMIREZ
Corpus Christi,TX
Summary
Highly energetic and committed individual with a strong work ethic who can build lasting relationships, with over 20 years of experience. Experienced in operations management, financial, staffing and cost control. Adept at communicating effectively with customers, vendors, staff and superiors. Able to motivate employees to perform to their maximum potential. Exceptional organizational and planning skills; adaptability; eager to accept new challenges.
Overview
22
22
years of professional experience
Work History
CLIENT RELATIONSHIP SPECIALIST – ANALYST
Optum
01.2022 - 02.2025
- Identify any issues or trends and bring them to the attention of management team.
- Prepare, produce and analyze client and company reports as needed and in accordance with due dates. This includes client and company month end accounting period reporting, client financial/operational package deliverables, regular monthly/weekly reporting, ad-hoc requests. Work special projects as assigned, including process/workflow improvement projects, AR projects to monitor/improve adherence to client and company metrics, support Client & Operations Management teams to evaluate workflows/production.
- Apart of the TES Analyst Team to provide resolutions to projects
- Remote
- Laid off for ROF
DIRECTOR/MANAGER
Radiology & Imaging of So. Texas, LLP
Corpus Christi, TX
01.2016 - 09.2021
- Directly responsible for revenue cycle management and staff of 14. Direct lead during transition to outsourcing revenue cycle management. Oversee current billing company, reporting tools, patient contact, auditing and communication with our practice.
- Revised policies and procedures to generate additional revenue of over $1M.
- Executed contracts to produce additional exams and revenue during my tenure.
- Managed all day-to-day administration and operation at one of our wholly owned imaging centers, interactions with staff, vendors and patients.
- Manage of accounts payable.
- Revised contracts to help save over $50,000 in expenses upon taking over accounts payable.
- Handled finances: input in QuickBooks, balancing at end of month, balancing with revenue cycle management provider. Create reports and update finances for bank financials.
- Work hand in hand with CEO to determine strategic alliances of the organization, short- and long-term business goals, and outlook of the organization.
- Oversaw the IT department, project management.
- Liaison between organization and hospital for all billing, patient items & staffed physicians
- Physician Credentialing
- Contract upkeep
TEAM LEAD
Radiology & Imaging of So. Texas, LLP
Corpus Christi, TX
09.2008 - 12.2016
- Oversaw payment posters, billers and charge entry clerk
- Accumulate and sent patient statements and collections letters
- Accumulate, review and bill monthly group bill accounts
- Recorded data electronically for collection, storage, analysis, recovery and reporting
- Maintained data for the billing system
- Added new insurance companies and referring physicians into the network
- Generate and print month end reports for distribution
- Responsible for communicating problems to the Business Office Manager
- Troubleshoot and resolve issues when they arise
- Help and assist Medicaid Account Receivables
- Post Insurance, Electronic Funds Transfers, patient payments and demographics daily
- Prepare balancing reports and submit to accounting on a daily basis
- Process Digital Deposits and Cash Deposits weekly
- Billing audits
PAYMENT PROCESSOR
South Texas Radiology Group
San Antonio, TX
01.2008 - 08.2008
- Downloaded electronic funds from insurance companies and applies to patient accounts
- Data Entry (patient demographics, posting insurance and patient payments)
- Credit balances and refunds
KEY MANAGER
EZ’S BRICK OVEN AND GRILL
Live Oak, TX
05.2006 - 12.2007
- Managed store
- Data entry, money handling, payroll and inventory
- Cashier and food preparer
- Established financial control of corporation, leading to Gross Revenue increases of 67% over the first 5 years with organization
- Upkeep to Profit & Lost
- Create Schedules for staff
PAYMENT POSTER – TEAM LEAD
Alamo Physician Services
Universal City, TX
12.2002 - 10.2005
- Data entry (patient demographics, posting insurance and patient payments)
- Update spreadsheets with electronic funds that hit bank account
- Download electronic funds from Medicaid and Medicare
- Balance accounts at month end
- Insurance patient coding and billing
Education
Medical Secretary Certificate - undefined
Advanced Medical Training & Technology
San Antonio, TX01.2007
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Judson ISD
Converse, TX01.2000
COMMUNITY OR INDUSTRY LEADERSHIP
- 2017, 2021, RBMA Young Professionals Committee
- 2018, 2021, Texas RBMA Vice-President
Affiliations
- Radiology Business Management Association Member
- Texas Radiology Business Management Assoc Member
- MGMA - Member
Timeline
CLIENT RELATIONSHIP SPECIALIST – ANALYST
Optum
01.2022 - 02.2025
DIRECTOR/MANAGER
Radiology & Imaging of So. Texas, LLP
01.2016 - 09.2021
TEAM LEAD
Radiology & Imaging of So. Texas, LLP
09.2008 - 12.2016
PAYMENT PROCESSOR
South Texas Radiology Group
01.2008 - 08.2008
KEY MANAGER
EZ’S BRICK OVEN AND GRILL
05.2006 - 12.2007
PAYMENT POSTER – TEAM LEAD
Alamo Physician Services
12.2002 - 10.2005
Medical Secretary Certificate - undefined
Advanced Medical Training & Technology
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Judson ISD