Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diane Roach

Huntington Beach,CA

Summary

Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.

Enthusiastic, professional, experienced with wine and cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Owner

Self Employed Web
Huntington Beach, CA
03.2015 - Current
  • Regularly refreshed food and drink recipe collection to align with culinary trends.
    Recommended wine and beverage pairings to complement dishes, elevating overall meal enjoyment.
  • Tracked buying and purchasing trends to keep store up-to-date.
  • Evaluated projects concerning budgets and timelines, ensuring team and assignments remain on track.

Concierge

Alaska Airlines
Los Angeles, CA
07.2015 - 05.2025
  • Delivered beverages and refreshments for guests during check-in processes.
    Executed bartending tasks while ensuring bar cleanliness through diligent stocking.
    Assisted with table bussing and dishwashing to enhance service efficiency.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Welcomed clients and delivered tailored support to address unique needs and enhance brand loyalty.

Regional Sales Manager

Pivot Point International
Chicago, IL
06.2003 - 06.2014
  • Supervised sales strategy, training, team structure, and communication of regional sales program.
  • Directed and coordinated products, services and sales activities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Created and maintained sales environment to support business objectives.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Resolved customer inquiries promptly as well as escalated issues when necessary.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Education

Associate of Arts - Merchandising

Foothill Community College
Los Altos Hills
06-1978

Skills

  • Wine and cocktail expertise
  • Viticulture knowledge
  • Tasting and evaluation skills
  • Customer engagement
  • Culinary pairing knowledge

Certification

  • Somm 1
  • Food Handlers Card
  • RBS Alcohol Server Certified

Timeline

Concierge

Alaska Airlines
07.2015 - 05.2025

Owner

Self Employed Web
03.2015 - Current

Regional Sales Manager

Pivot Point International
06.2003 - 06.2014

Associate of Arts - Merchandising

Foothill Community College

Similar Profiles

CREATE PROFILE