Diane Sanders
Certified nursing assistant and customer service representative
Atlanta,GA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
I love to help people that’s what I do, having someone like me on your team you’ll have someone reliable, hardworking, efficient and honest. I give %100 in everything that I do; I take pride in my work. Working as a customer service representative and a CNA has thought me how to be patient, attentive and compassionate as I’m assisting my clients. I’m also good at finding quick solutions to any problem and at the same time giving my clients the comfort they need to stay calm while I handle the situation. While I can be very creative, I’m also able follow instructions well and grasp new information quickly and humbly learn from those before me. I’m a reliable team player who will show up and do my best to ensure we reach our goal.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
The key of Georgia
Roswell, GA
06.2021 - Current
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Reminded patients to take prescribed medications or nutritional supplements.
- Observed and reported unusual symptoms and changes to charge nurse.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Transported patients to treatment units, using wheelchair or strher.
- Responded quickly to emergency situations involving sudden illness or injury.
- Helped residents walk with or without self-help devices.
Customer Service Representative
International vacation resort
Orlando , FL
04.2019 - 05.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
06-2021
Skills
- Compassionate
- Caring
- Ability to listen carefully to assist clients with their needs or concerns
- Get along well with others
- Capable to adapt and learn quickly
- Quick problem solver
- Articulate
- Hard working
- Creative
- Efficient and reliable team player
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Nursing Assistant - The key of Georgia
06.2021 - Current
Customer Service Representative - International vacation resort
04.2019 - 05.2021
Brevard Community College - High School Diploma,