Diane Santucci
Chicago,IL
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
30
30
years of professional experience
Work History
Operation Specialist Team Lead
Hoyne Savings Bank
Chicago, IL
08.2021 - 05.2024
- Implemented process improvements within the department as needed.
- Ensured timely completion of internal audits relating to bank operations activities.
- Developed training materials related to banking operations processes.
- Drafted documents such as letters of credit, transfer requests, payment orders.
- Prepared reports related to the performance of banking operations activities.
- Created and maintained accurate records of daily transactions, account balances, and customer information.
- Analyzed financial statements for accuracy and completeness prior to submission to management.
- Performed daily reconciliation of all bank accounts including cash clearing.
- Supervised daily activities of the bank's operational staff.
Staff Accountant
Gonzalez Byass USA
Chicago, IL
01.2018 - 02.2020
- Accounts Payable/Receivable duties: Process all supplier, and vendor invoices and payments. Reconcile T&E receipts for a 17 person sales staff for end of month closing
- Run bi-monthly aging report and follow up with customers on past due invoices
- Update monthly bank cash reconciliation and bank cash balance sheet
- Process approximately 250 monthly customer billback invoices, upload the file into SAP to create journal entries for the accounting manager to review
- Maintain contact with all customers regarding billbacks and credit issued
- Maintain accurate and organized files for invoices and billback credits
Teller Operations Manager/Bank Officer
American Chartered Bank
Palatine, IL
09.1994 - 01.2009
- Develop, implement and maintain operational processes to ensure a high quality of customer service, problem resolution and risk management
- Responsible for opening and closing of bank branch
- Utilize personal knowledge to consult with a diverse public and business client base to build and sustain lasting relationships for growth and to fulfill monthly account quotas
- Create weekly schedule for employees
- Delegate and monitor workflow
- Trained 20 tellers, managers and assistants
- Managed three different branches in my tenure
- Responsible for all compliance audits
- Assist in coordinating and supervision marketing products
Skills
- Operational Efficiency
- Process Documentation
- Planning and coordination
- Experience in leadership
- Scheduling expertise
- Risk Mitigation
Community Involvement And Interests
- Community coordinator and promoter for charity events on behalf of Fido To Go, Inc.. Partnered with Paws Chicago, Humane Society of Illinois, Anti-Cruelty Society, Cesar Milan Event, Danielle Colby from American Pickers Pit Bull Fundraisers, Animal Planet with Pit Bull and Parolees, Chicago Fire crew and cast event.
- Volunteer for the Palatine Township Senior Citizens, Youth & Family Services Annual Gala.
Timeline
Operation Specialist Team Lead
Hoyne Savings Bank
08.2021 - 05.2024
Staff Accountant
Gonzalez Byass USA
01.2018 - 02.2020
Teller Operations Manager/Bank Officer
American Chartered Bank
09.1994 - 01.2009
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