Estefani Ramirez Gomora
Warsaw,IN
Summary
Dynamic Lead Sales Operation Specialist with a proven track record at Seymour Midwest, enhancing operational efficiency and customer satisfaction. Expert in process planning and improvement, adept at incident management. Successfully implemented strategies boosting productivity and streamlined operations, leveraging skills in Sage and Freshdesk. Cultivates strong relationships, driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Lead Sales Operation Specialist
Seymour Midwest
11.2021 - Current
- Developed and updated tracking spreadsheets using Sage.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Collected, arranged, and input information into database system.
- Used Freshdesk to model data.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
Server
Boathouse Restaurant
05.2019 - 03.2024
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Bachelor of Science - Medical Imaging
IPFW
Fort Wayne IN 05.2021
Skills
- Incident Management
- Scheduling Coordination
- Operational Efficiency
- Improvement plan knowledge
- Process Planning
Languages
Spanish
Full Professional
Timeline
Lead Sales Operation Specialist
Seymour Midwest
11.2021 - Current
Server
Boathouse Restaurant
05.2019 - 03.2024
Bachelor of Science - Medical Imaging
IPFW
Similar Profiles
GARY SCACCOGARY SCACCO
Receiving and Returns Specialist at SEYMOUR MIDWESTReceiving and Returns Specialist at SEYMOUR MIDWEST
Mariel Mhane PanlilioMariel Mhane Panlilio
Endorsed Enrolled Nurse at Karingal Seymour, Seymour Elderly Citizen's Hostel IncEndorsed Enrolled Nurse at Karingal Seymour, Seymour Elderly Citizen's Hostel Inc
Rizwan RizwanRizwan Rizwan
Site Engineer at Seymour Whyte ConstructionsSite Engineer at Seymour Whyte Constructions
Madeline MorenoMadeline Moreno
Quality Engineer II at Zimmer BiometQuality Engineer II at Zimmer Biomet
Aleya HuntAleya Hunt
Cosmetologist at SmartStyleCosmetologist at SmartStyle