Diane Schaffner
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
28
28
years of professional experience
Work History
IT Support Admin & Warranty Admin
Belkorp Ag
Stockton, CA
05.2015 - 08.2025
- Supported all users at 7 locations: desktop, applications, Cisco phone management and account administration for all programs.
- Warranty Administrator for all allied products
Technical Support / Help Desk
Sutter Health
03.2008 - 03.2014
- Contract position - Direct Technology
Support Agent / Help Desk
Department of Health & Human Services
08.2006 - 09.2007
- Contract position
Support & Project Coordinator
J4 Systems
05.2005 - 04.2006
Help Desk Administrator
Western Sierra Bancor
01.2002 - 06.2004
Field Service Technician
RemoteWorks.net
03.2000 - 10.2001
Inacom
08.1999 - 12.1999
- Contract position
Desktop Support
UC Davis Medical Center
12.1997 - 08.1999
- Contract position
Technical Field Support
United Postal Service
10.1997 - 12.1997
- Contract position
Education
Associate of Science - Integrated Circuitry
Heald College
CASkills
- 7 yrs experience reviewing, processing and collecting on all Allied products
- A veteran with providing support via phone, Onsite & Remotely
- Experienced with supporting VPN- Cisco & Juniper
- Active Directory – troubleshoot user rights, security and network access issues
- Skilled in supporting all versions of MS Office Suite
- Support for all previous & current OS’s
- Experienced with Remedy & Track-It
- Ability to quickly triage workstation & network issues
- Cisco Call Manager and Unity Administration
- Microsoft Exchange email configuration & troubleshooting
- Experienced with supporting various web-based applications and SharePoint sites
- Workstation, hardware, printer, scanner etc Setup and Configuration
- Knowledgeable in creating and maintaining support documentation and end user help guides
- Project co-ordination and team lead experience
Additional Qualities
- 7 yrs experience overseeing the John Deere PIP (recall program) for 7 locations. This involved working closely with service managers and customers to ensure that all required jobs were done by the due date. Approx. 1200+ PIPs per year
- Strive to be an asset within the support team; by leading whenever capable and by learning at every opportunity
- Have extensive experience with supporting networks of up to 60,000 users
- Quickly learn all industry specific applications that are used
- Completely devoted to providing quick and effective End-User Support along with training and assistance with finding effective solutions for their needs
- Committed to detail and accuracy
- Strong and thorough documentation on all incidents and requests
- Value the importance of keeping all support documentation and/or knowledge-base updated and available for all technical staff
- Experienced in supporting end-users in a variety of job sectors: AG, Medical, banking, Postal/shipping
Timeline
IT Support Admin & Warranty Admin
Belkorp Ag
05.2015 - 08.2025
Technical Support / Help Desk
Sutter Health
03.2008 - 03.2014
Support Agent / Help Desk
Department of Health & Human Services
08.2006 - 09.2007
Support & Project Coordinator
J4 Systems
05.2005 - 04.2006
Help Desk Administrator
Western Sierra Bancor
01.2002 - 06.2004
Field Service Technician
RemoteWorks.net
03.2000 - 10.2001
Inacom
08.1999 - 12.1999
Desktop Support
UC Davis Medical Center
12.1997 - 08.1999
Technical Field Support
United Postal Service
10.1997 - 12.1997
Associate of Science - Integrated Circuitry
Heald College