Diane Schisler

• Performed accurate meter readings for billing purposes, ensuring correct invoicing for customers.
• Enhanced customer satisfaction through timely and efficient resolution of meter-related issues.
• Managed inventory of replacement parts and tools needed for various types of meters, ensuring adequate stock levels were maintained at all times.
• Provided technical support to field teams during complex meter installations or repair projects, ensuring successful completion within given timelines.
• Streamlined the meter installation process to reduce downtime and increase customer satisfaction.
• Developed training materials for new hires on proper handling of meters, safe work practices, and company policies related to their role as Meter Specialists.
• Collaborated with utility providers to ensure proper meter functionality and compliance with industry standards.
• Kept up-to-date on industry advancements in smart grid technologies, incorporating these developments into daily operations where applicable.
• Implemented new processes for more efficient handling of customer inquiries related to their meters and usage data.
• Utilize GPS technology to locate customers accurately and avoid delays.
• Used Software to transfer collected data to company databases daily.
• Conducted energy audits to identify energy-saving opportunities.
• Educated customers to provide information on energy conservation techniques.

I started at Ameren as a Meter Reader in August of 2002. I transferred from Beardstown to Macomb as Meter Reader in 2009. I was a Meter Reader in Macomb until 2016 when I was awarded the position of Meter Specialist in Canton. I have remained in Canton.

As a Meter Specialist, I work with both gas & electric meters. I can add & remove, disconnect & reconnect, troubleshoot AMI issues, Make Safe for after hours gas leaks and wire watch for major storm outages.