Thomas Disieno
Stone Mountain,GA
Summary
Dependable Meter Specialist with a strong focus on customer service, problem-solving, and attention to detail. Proven track record of enhancing service delivery and customer satisfaction through effective meter data analysis and communication. Strong knowledge of water programs & utilities.
Professional in utilities sector, bringing wealth of experience in meter management and field operations. Committed to delivering accurate readings and ensuring optimal function of equipment. Known for fostering teamwork and driving results through adaptability and reliability.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Meter Specialist / Revenue Protection/Senior Customer Care Representative
The City Of East Point
East Point Ga
05.2008 - 12.2025
- Conducted meter installations and replacements to ensure accurate readings and customer satisfaction.
- Analyzed meter data to identify discrepancies and implement corrective actions.
- Trained new staff on safe meter handling and operational protocols.
- Collaborated with utility teams to improve service delivery and efficiency in meter operations.
- Developed maintenance schedules for meters to enhance reliability and performance.
- Led initiatives to streamline reporting processes, reducing response times for service requests.
- Established strong working relationships with clients, addressing their concerns and needs in a timely and professional manner.
- Maintained detailed records of all meter installations, repairs, and calibrations to ensure regulatory compliance.
- Performed accurate meter readings for billing purposes, ensuring correct invoicing for customers.
- Investigates consumption on inactive accounts.
- Investigates theft of service on utility accounts.
- Did some warehouse inventory work.
- Did the cities daily mail run.
- Disconnects & connects meters.
- Assisted customers with troubleshooting common meter problems, providing clear instructions for self-resolution when possible.
- Developed training materials for new hires on proper handling of meters, safe work practices, and company policies related to their role as Meter Specialists.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Gave water & sewer adjustments to customers for their leaks repaired & pools filled, kept computer & written records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Repaired non-functioning meters and tested to verify operational status.
- Educated customers to provide information on energy conservation techniques.
- Streamlined communication for improved customer relations, managing high-volume phone calls and emails daily.
- Built strong relationships with customers through active listening, empathy, and understanding their needs.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
GED -
Jonesboro High
Jonesboro GaSkills
- Field service experience
- Wireless communication systems
- Data collection techniques
- Safety protocols adherence
- Preventive maintenance planning
- Instrumentation calibration
- Meter data analysis
- Remote meter reading
- Electrical system expertise
- Advanced troubleshooting
- Safety measures and policies
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Basic computer skills
- Field inspection
- Record keeping
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Confined space training
- Water Distribution operator
- State wide backflow tester
- Water hydraulics for water professionals
- Kept on time schedule when reading meters for billing dates
- Adjusted customers water and sewer bills with great math skills.
Certification
- Water distribution operator License - 05/2016
- State wide backflow tester 05/2015
- Water hydraulics for water professionals training 03/2021
- Confined Space training 03/2018
- Dot approves traffic flagger 01/2024
- Sit down forklift training 07/2025
Languages
English
Full Professional
Timeline
Meter Specialist / Revenue Protection/Senior Customer Care Representative
The City Of East Point
05.2008 - 12.2025
GED -
Jonesboro High