Ricky Sowell
Nederland
Summary
Accomplished Field Service Representative with extensive experience at Veolia Water Technologies Solutions excelling in technical support and customer service. Proven leader in instrumentation systems, enhancing operational efficiency by 20%. Adept at problem-solving and team collaboration, ensuring safety compliance and effective communication. Skilled in equipment maintenance and project management, driving successful outcomes in dynamic environments.
Overview
9
9
years of professional experience
Work History
Field Service Representative (FSR)
Veolia WTS
Westlake
10.2022 - Current
- Technical Support
- Customer Support
- Installation
- Documentation
- Training
- Problem Solving
- Relationship Building
- Safety
- Communication
- Provided on-site support for water treatment systems and equipment.
- Conducted regular maintenance and troubleshooting of water filtration units.
- Collaborated with clients to address service needs and technical issues.
- Assisted in the installation of new equipment and systems at client sites.
- Trained customers on proper operation of water treatment technologies.
- Documented service activities and reported findings in service logs.
- Ensured compliance with safety regulations during service visits and installations.
- Established strong relationships with customers to enhance service satisfaction.
- Traveled regularly between assigned locations as needed for service calls.
- Provided on-site training for new employees as required.
- Prepared detailed service reports for each job assignment.
- Adhered to established quality control guidelines during all repair work.
- Monitored inventory levels of parts used in field service operations.
- Scheduled preventative maintenance visits for customers as needed.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Kept records of parts and equipment used in projects to update inventory.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
CE4
Lake Charles Electric
Westlake
03.2019 - 09.2022
- Install of wiring, cable tray, conduit and re-running of new wire
- Also installing lighting and panels to outlets and switches
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
CTT2
ICT
Deer Park
04.2019 - 01.2020
- Included helping the foreman put together a plan to move forward with the erection of cooling towers and fans as well as building from the ground to the suspended load in the air
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Instrumentation Foreman
McDermott
Orange
02.2017 - 03.2019
- Supervised installation of instrumentation systems on various projects.
- Coordinated with engineering teams to ensure design specifications were met.
- Trained and mentored junior technicians on instrumentation best practices.
- Implemented process improvements to enhance operational efficiency in the field.
- Conducted regular inspections of instrument systems to identify potential problems or areas of improvement.
- Maintained a safe work environment by adhering to safety standards and regulations.
- Managed instrumentation personnel and their daily activities.
Pipe Fitter
Turner
Sulphur
09.2018 - 12.2018
- Measuring and marking pipes for cutting and threading
- Assembling and welding pipe components and systems
- Installed piping systems for various construction projects ensuring compliance with safety standards.
- Collaborated with team members to troubleshoot and resolve plumbing issues on-site.
- Interpreted blueprints and technical drawings to determine installation requirements accurately.
- Maintained tools and equipment, ensuring readiness for daily tasks and projects.
- Fabricated and positioned screw pipe, socket weld pipe, and stainless steel tubing.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Assembled and disassembled boilers, tanks, vats, pressure vessels, exchangers and heaters according to blueprint specifications.
Instrumentation
Burrows Global
Deer Park
06.2018 - 11.2018
- Instrumentation and automation
- Calibration of pressurized Equipment
- Bend tubing and install
- Tested newly installed instrumentation systems to ensure proper performance before start up operations began.
- Performed regular inspections and tests on mechanical, electrical, instrumentation and control systems.
- Performed troubleshooting procedures on complex instrumentation systems when necessary.
- Repaired and troubleshot various instrumentation issues as required.
- Performed preventive maintenance and repair of instrumentation systems including pneumatic, electrical and electronic components.
- Troubleshot instrumentation issues and repaired as needed.
- Initiated documentation when instrumentation calibrations indicated out of tolerance or failure.
- Performed maintenance and repair of instrumentation systems in accordance with established procedures.
Instrumentation
Delta P
Deer Park
01.2018 - 06.2018
- Bend tubing, removal of old tubing and replaced with three 90 bends or expansion loops
- Calibration and P&ID replacements and installation of various equipment
- Tested newly installed instrumentation systems to ensure proper performance before start up operations began.
- Participated in industry conferences, seminars and workshops related to advances in instrumentation technology.
- Repaired and troubleshot various instrumentation issues as required.
- Troubleshot instrumentation issues and repaired as needed.
- Reviewed engineering drawings and specifications to determine component requirements for instrumentation projects.
- Troubleshot and resolved problems associated with instrumentation systems during commissioning phase.
Education
Arts / Science -
LSU
Alexandria10.2024
Associates -
Sowela
Lake Charles12.2022
Law Enforcement Certification -
NWMSU
Saint Joseph12.2010
High School Diploma -
Lafayette High School
412 E Highland Ave, St Joseph, Mo 6450506-2005
Skills
- Decision Making
- Ability to Multitask
- Teamwork
- Critical thinking and problem solving
- Effective Time Management
- Customer Service
- Ability to Work Under Pressure
- Ability to Work in a Team
- Leadership Skills
- Excellent Communication Skills
- Customer Service Skills
- Technical support
- Customer service
- Problem solving
- Communication skills
- Equipment maintenance
- Safety compliance
- Team collaboration
- Training and mentoring
- Project management
- Service calls
- Adaptability to change
- Schematic interpretation
- Schedule management
- Installation coordination
- Field operations
- Mechanical aptitude
- Work order preparation
- System overhauls
- Parts replacements
- Electrical systems
- System installation
- Preventive Maintenance
- Service documentation
- Reliability
- Team building
- Field service experience
- Equipment testing
- Electronic equipment repair
- Building maintenance
- HVAC Systems Knowledge
- Plumbing basics
- Equipment inspection
- Computer skills
- Excellent communication
- Work order completion
- Routine maintenance
- Multitasking Abilities
- Time management
- Professional demeanor
Career Experience
- Field Service Representative (FSR), Veolia WTS, Westlake, LA, 10/01/22, Technical Support, Customer Support, Installation, Documentation, Training, Problem Solving, Relationship Building, Safety, Communication
- Pipe Fitter, Turner, Sulphur, LA, 09/01/18, 12/01/18, Measuring and marking pipes for cutting and threading, Assembling and welding pipe components and systems
- Instrumentation, Burrows Global, Deer Park, TX, 06/01/18, 11/01/18, Instrumentation and automation, Calibration of pressurized Equipment, Bend tubing and install
- Instrumentation, Delta P, Deer Park, TX, 01/01/18, 06/01/18, Bend tubing, Removal of old tubing and replaced with three 90 bends or expansion loops, Calibration and P&ID replacements and installation of various equipment
- CTT2, ICT, Groves, TX, 04/01/19, 01/01/20, Helping the foreman put together a plan to move forward with the erection of cooling towers and fans, Building from the ground to the suspended load in the air
- CE4, Lake Charles Electric, Westlake, LA, 03/01/19, 09/01/22, Install of wiring, cable tray, conduit and re-running of new wire, Installing lighting and panels to outlets and switches
Timeline
Field Service Representative (FSR)
Veolia WTS
10.2022 - Current
CTT2
ICT
04.2019 - 01.2020
CE4
Lake Charles Electric
03.2019 - 09.2022
Pipe Fitter
Turner
09.2018 - 12.2018
Instrumentation
Burrows Global
06.2018 - 11.2018
Instrumentation
Delta P
01.2018 - 06.2018
Instrumentation Foreman
McDermott
02.2017 - 03.2019
Arts / Science -
LSU
Associates -
Sowela
Law Enforcement Certification -
NWMSU
High School Diploma -
Lafayette High School
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