Steven Gates
Crawfordville,FL
Summary
Motivated Field Service Representative with proven leadership at STS Aviation Group, excelling in operational efficiency and customer service. Expert in equipment troubleshooting and preventive maintenance, I utilize critical thinking to resolve complex issues, ensuring mission readiness and compliance. Recognized for enhancing team performance and maintaining 100% inventory accuracy in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Field Service Representative (FSR)
STS Aviation Group
Jensen Beach, Florida
02.2019 - Current
- One of three acting leads at the Oshkosh Spartanburg plant supporting the Next Generation Delivery Vehicle (NGDV) program for the United States Postal Service (USPS) for a period of 8 months.
- Supervised and coordinated daily workload for team of four field service representatives (FSR), ensuring operational efficiency and adherence to program requirements.
- Coordinated service and parts delivery to meet customer timelines and mission requirements, enhancing customer satisfaction.
- Inspect, diagnose, and repair electrical and mechanical systems on advanced vehicle platforms.
- Performed hands-on maintenance and troubleshooting on the Joint Light Tactical Vehicle (JLTV).
- Collaborated with engineering teams to improve product design based on field observations and performance feedback, driving product enhancements.
- Anticipate customer needs, and assist with the development and updates to maintenance curriculum and operational procedures.
- Apply strong analytical and problem-solving skills to resolve complex technical issues in dynamic environments.
- Demonstrate respect, friendliness, and willingness to help wherever needed.
Army Ground Equipment Data Monitor
Perspecta (Vencore)
Fort Stewart, GA
09.2018 - 02.2019
- Collected and analyzed maintenance and operational data through system research and unit interviews to ensure data accuracy.
- Monitored usage and maintenance data for Army ground equipment in client programs to support operational readiness.
- Performed quality control reviews to ensure accuracy and compliance with reporting standards.
- Utilized multiple software applications to improve data management efficiency.
- Prepared and submitted validated reports to quality management, meeting established timelines for compliance.
Wheeled Vehicle Mechanic (91B), SGT
US Army
Hunter Army Airfield, GA
10.2014 - 10.2018
- Diagnosed and repaired mechanical issues, ensuring high unit readiness levels for operational effectiveness.
- Conducted advanced diagnostics with Test Measurement Diagnostic Equipment (TMDE), enhancing accuracy of repairs.
- Led and trained soldiers on proper vehicle maintenance procedures, significantly reducing equipment downtime.
- Managed risk and safeguarded over $1M in assets, ensuring compliance with senior leadership expectations.
Wheeled Vehicle Mechanic (91B), SPC
US Army
Vilseck, Germany
10.2012 - 10.2014
- Serviced wheels, axles, frames, and steering mechanisms of military vehicles using alignment and wheel-balancing equipment to ensure optimal performance.
- Achieved 100% inventory accuracy by maintaining strict accountability of tools and equipment, enhancing operational readiness.
- Complied with safety protocols for all hand and power tools to minimize risk and ensure safe working conditions.
- Managed records and ensured privacy compliance.
Wheeled Vehicle Mechanic (91B), PFC
US Army
Camp Casey, Korea
02.2010 - 10.2012
- Conducted over 200 QA/QC (Quality Assurance/Quality Checks) inspections prior to vehicle dispatch to meet mission readiness standards.
- Verified deadline faults during maintenance operations, facilitating timely vehicle readiness.
- Oversaw $200K in MTOE, ensuring effective resource allocation and readiness for operational demands.
Education
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA06.1999
Skills
- Secret security clearance
- Inventory management
- Equipment installation and troubleshooting
- Preventive maintenance
- Multitasking
- Attention to detail
- Field operations
- Mechanical aptitude
- Customer service
- Problem resolution
Timeline
Field Service Representative (FSR)
STS Aviation Group
02.2019 - Current
Army Ground Equipment Data Monitor
Perspecta (Vencore)
09.2018 - 02.2019
Wheeled Vehicle Mechanic (91B), SGT
US Army
10.2014 - 10.2018
Wheeled Vehicle Mechanic (91B), SPC
US Army
10.2012 - 10.2014
Wheeled Vehicle Mechanic (91B), PFC
US Army
02.2010 - 10.2012
High School Diploma -
Woodbridge Senior High School