ALBERTO CLETO
Malakoff,TX
Summary
Field Service Representative with 7 months of hands-on experience supporting Oncor utility operations, outage response, meter work, and field investigations. Committed to the safety culture in my professional and personal life. Strong background as an Apprentice Electrician with expertise in troubleshooting, and safe work practices. Recognized for reliability, communication, and delivering safe field service interactions with customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Representative (FSR)
Oncor Electric Delivery
04.2025 - Current
- Responded to service outages during non-communicating meter orders, assessed Oncor side versus EUC side issues, and reported findings.
- Performed meter troubleshooting, resets, removals, and customer equipment inspections at the meter base.
- Documented hazards related to unsafe service entrance equipment and relayed to SSRs or Supervisor.
- Assessed transformer, service drop, meter base, and panel conditions for illegal connections, tampering, or the meter base being used as a pass-through panel.
- Ensured safety compliance by performing proper scene assessment and maintaining a clear work area.
- Provided excellent customer communication, explaining findings, responsibilities, and next steps.
- Updated service orders and field documentation accurately, using Mobile TC.
Apprentice Electrician
Xcel Electric
07.2024 - 04.2025
- Installed and wired meter bases, panel boxes, and pass-through panels.
- Installed and serviced electrical systems in residential and commercial projects.
- Performed wire pulls through conduit, trenches, walls, and utility paths.
- Verified system safety with continuity testers and multimeters.
- Interpreted electrical diagrams and layouts to support project installation.
- Collaborated with different trades to meet job timelines and quality standards.
Apprentice Electrician
Platinum Cottages
09.2022 - 07.2024
- Connected wiring to breakers, low-voltage transformers, and electrical systems under supervision.
- Followed OSHA and NEC safe work practices to maintain safe job sites.
- Repaired fixtures, panels, and electrical components.
- Troubleshot electrical issues to restore functionality efficiently.
Construction Laborer / Gas Facility Technician
Strike LLC
01.2018 - 01.2020
- Helped in the construction of natural gas facilities with heavy equipment.
- Experience working at heights on manlifts to install and properly torque valves and flanges.
- Experience with tie-off points and utilizing harnesses at heights.
- Pulled measurements, moved pipe, and prepped for X-ray and hydro testing.
- Worked safely in industrial utility environments, with strict compliance requirements.
Education
Certified CDL Program -
TJC Partnership
Skills
- Oncor FSR Experience (Outage response, meter troubleshooting, field investigations)
- NEC & Utility Safety Standards
- Outage diagnostics & situational assessment
- Test equipment, continuity, load verification
- Time management & prioritizing important orders
- Mechanical aptitude
- Teamwork and collaboration
- Ability to identify secure anchor points for fall protection systems
Certification
- TDLR Apprentice Electrician
- Class A CDL
Languages
English
Spanish
Timeline
Field Service Representative (FSR)
Oncor Electric Delivery
04.2025 - Current
Apprentice Electrician
Xcel Electric
07.2024 - 04.2025
Apprentice Electrician
Platinum Cottages
09.2022 - 07.2024
Construction Laborer / Gas Facility Technician
Strike LLC
01.2018 - 01.2020
Certified CDL Program -
TJC Partnership