Diane Sherald
Brooklyn,NY
Summary
Dynamic Senior Manager with extensive experience at CIPLA, excelling in project management and regulatory compliance. Proven track record in vendor management and budget oversight, achieving significant cost reductions. Strong leadership and risk assessment skills foster collaborative environments, enhancing operational efficiency and team performance. Committed to driving continuous improvement and strategic initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SENIOR MANAGER / HEAD OF SITE SERVICES, SECURITY & ADMINISTRATION
CIPLA
06.2024 - Current
- Managing the development, implementation, and continuous improvement of [non-GMP] site-related services and business operations.
- Partnering with internal/external Security subject matter experts to assist with security and risk assessments of all facilities, including security technology systems, and ensure compliance with applicable state and federal laws and regulations.
- Collaborating with leadership to administer improvements in contracted services and cost management, including budget controls and cost reduction.
- Maintaining relationships with the local chamber of commerce, state, local, federal, and other government entities.
- Advising senior leaders on pertinent issues and documenting areas where improvement is needed.
- Prepare reports as appropriate related to violations of regulations, policies, and procedures.
- In partnership with Facilities Management and Security working to implement and oversee access control systems, key management systems, and processes to maintain appropriate checks and balances.
- Oversee and control of supplies, consumables, and other facility-related equipment.
- Managing the scheduling, oversight, and deployment of all Site Services related contractors including the office cleaning staff, property management-related services, and security team.
- Developing and supporting processes with Security to support the administration and issuance of site-related physical access controls and the administration of all employee access ID badges.
- Soliciting and organizing vendor bids, processing purchase order requests, and submitting and tracking vendor invoices for payment using internal systems.
- When necessary, partnering with the Site HR team to complete internal HR and security-related investigations.
SENIOR FACILITIES SUPERVISOR
NATIONALGRID
05.2018 - 05.2023
- Managed 1 million square feet of New York City property as senior facilities supervisor.
- Responsible for the physical and had fiduciary responsibility of 1 million square feet of the NYC portfolio, consisting of Brooklyn, Queens, and Staten Is.
- Managed/Fire/Life Safety, construction, internal client relations, financial, procurement, and city code compliance.
- Led and supervised senior mechanics, clerks, contractors, and vendors, to achieve continued development and performance initiatives.
- Managed and led team members, focusing on accomplishing desired outcomes, development, and performance.
- Successfully and strategically planned and completed nine-floor relocation from Metrotech site to two-floor, 86,000 square foot space at 2 Hanson Place, returning 254,000 square footages to the landlord, saving the company a lot of money on rent and OPEX cost.
- Ensured cooling towers were inspected, maintained, and functioned to design during the cooling season, following NYC/NYS protocols.
- Successfully passed all New York City Dept of Health inspections of cooling towers, 5 years in a row.
- Managed and balanced day-to-day challenges/outcomes with strategic objectives.
- Owned outsourced vendor/contractor relationships, outcomes, and performances.
- Collaborated with the IPS Partner to prepare budgets for the territories and manage the ongoing forecast process, identify and recommend opportunities to reduce OPEX spending by 10%, and improve deficiencies, while still managing a solid portfolio.
- Co-managed the yearly 'Employee Engagement Survey' results, which focused on improving union/management communication and relationships.
- Ensured all fire, life, and safety preventive maintenance duties were completed by the 15th of each month.
- Built, managed, and maintained, healthy high-level relations and partnerships within the territories and cross-regionally.
- Coordinated timely maintenance and repair of installed building equipment and critical systems via Corrigo, reducing delays and increasing turnaround time.
- Effective conflict resolution skills.
- Prepared accurate reports and presentations as needed for meetings.
- Conducted regular inspections of sites in my portfolio.
- Co-enforced service level agreements with contractors to establish expectations and time frames for capital projects.
- Assisted senior leadership and internal clients with special initiatives.
- Coordinated response to winter storms and severe weather events.
- Prepared for business continuity plan during prospective LI work stoppage.
- In depth knowledge of property management principles, procedures and standards.
- Strong ability to analyze and interpret client needs and offer appropriate solutions.
- Comfortable working in a fast paste environment.
- Excellent communication and technical skills.
- On call 24/7 with impeccable response record to regular business and off hour emergencies.
- Maintained, assessed and developed an annual department OPEX budget of $11M for facility maintenance, ensuring cost savings.
- Engaged and nurtured healthy relationships with internal clients, ensuring leadership and staff needs/requests were accommodated at all times.
- Proactively scheduled monthly safety meetings with staff, keeping up to date with current challenges, discussing solutions and lessons learned.
- Partnered with IPS Partner to manage vendor billing to reduce cost and promote budget savings.
- Collaborated and Implemented safety protocols with the Capital Projects, team to ensure safety and oversight for multiple vendors and contractors performing various multi-million-dollar capital projects throughout the NYC portfolio. ($20M).
OPERATION SUPERVISOR
SUBURBAN INTEGRATED
06.2017 - 05.2018
- Supervised janitorial teams at 9 National Grid locations, including six operation yards, three payment centers, and Headquarters at MetroTech.
- Evaluated personnel and trained new and experienced staff members on the usage of equipment, safety practices, and regulations.
- Maintained good working relations with staff, raising morale and accountability throughout sites along with ensuring company standards were met in compliance with operations.
- Communicated, trained and enforced health and safety programs to drive compliance with rules and regulations.
- Preserved customer loyalty by responding quickly and resolving issues.
- Improved staff performance through continuous monitoring and training updates.
AREA MANAGER
ABM JANITORIAL
08.2014 - 01.2017
- Ensured onsite staff were cleaning in compliance with company regulations and procedures and managed 20 staff members at various sites within the National Grid portfolio.
- Performed quality inspections to verify buildings are reflective of ABM/National Grid cleaning standards.
- Addressed and understood the client's needs and concerns with the help of utilizing proper personnel management skills.
- Verified building cleanliness complies with all State and Federal guidelines, as well as ABM/National Grid policy standards.
- Responded and addressed any personnel developmental concerns, resulting in improved management/staff relationships and morale.
COORDINATOR
NATIONALGRID
04.2012 - 04.2014
- Performed various tasks such as planning, scheduled, and promoting special events and activities for staff and management, to boost morale relationships within.
- Utilized and provided exceptional communication to create a sense of unity among all the employees, regardless of business unit or type.
- Established an 'Employee Engagement Team' to strategize and liaise between facilities management and union to promote and enhance a viable working environment for all, along with providing feedback to management on status changes, therefore increasing employee morale by more than 30%.
- Liaised between management and union employees, resulting in better communication and ongoing relationships within the business.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
METROPOLITAN COLLEGE OF NEW YORK
NY05.2013
Skills
- Project management
- Regulatory compliance
- Risk assessment
- Vendor management
- Budget management
- Supply chain management
Certification
CERTIFICATION, 11/01/21, THE PARTNERSHIP
Timeline
SENIOR MANAGER / HEAD OF SITE SERVICES, SECURITY & ADMINISTRATION
CIPLA
06.2024 - Current
SENIOR FACILITIES SUPERVISOR
NATIONALGRID
05.2018 - 05.2023
OPERATION SUPERVISOR
SUBURBAN INTEGRATED
06.2017 - 05.2018
AREA MANAGER
ABM JANITORIAL
08.2014 - 01.2017
COORDINATOR
NATIONALGRID
04.2012 - 04.2014
BACHELOR OF BUSINESS ADMINISTRATION -
METROPOLITAN COLLEGE OF NEW YORK