Summary
Overview
Work History
Education
Skills
Timeline
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Diane Simenstad

Sahuarita,AZ

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation.

Overview

14
14
years of professional experience

Work History

Barista

Sisters Coffee
12.2019 - 10.2021
  • Listened carefully to customer requests and created personalized, delicious beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Handled opening and closing procedures of coffee establishment.
  • Promoted additional items with beverages, increasing store sales.
  • Used POS system to accurately enter orders and process payments including cash transactions.

Salon Manager

Beauty Works Supply & Salon
12.2010 - 10.2018
  • Managed staff of 8-12 employees in a high volume salon and retail establishment
  • Scheduled employees to maintain adequate coverage during business hours.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Enforced compliance with company policies, as well as state health board policies and procedures.

Starbucks

Barista
05.2007 - 02.2009
  • Created a memorable coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitization of space.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Helped train new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

High School Diploma -

Puyallup High School
Puyallup, WA

Associate of Arts -

Highline Community College
DesMoines, WA
06.2008

Skills

  • Up-selling
  • Menu Memorization
  • Beverage Preparation
  • Opening and closing duties
  • POS Systems
  • Sales expertise
  • Excellent memory
  • Exceptional customer service

Timeline

Barista

Sisters Coffee
12.2019 - 10.2021

Salon Manager

Beauty Works Supply & Salon
12.2010 - 10.2018

Starbucks

Barista
05.2007 - 02.2009

High School Diploma -

Puyallup High School

Associate of Arts -

Highline Community College

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Diane Simenstad