Diane Smith
Florissant,Missouri
Summary
Highly skilled and innovative product leader with over 25+ years of combined experience in clinical systems, information technology, and product management. Capable of steering all aspects of the product management life cycle. Able to implement new products and features using Agile methodologies, measuring product success through analytics and KPIs. Proven ability to lead large-scale projects, develop and implement strategies that strengthen clinical and business operations. Functional Senior Director driving proven results within the industry. Manages complex occupational issues while meeting business objectives. Possesses strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Director, Product Management
Centene Corporation
01.2021 - Current
- Lead a cross-functional team of 9 product managers and designers to create a product roadmap that resulted in 30% retention rates and increase overall customer satisfaction by 25%
- Developed and implemented a data-driven product approach aligned with business objectives and trends in the market that reduced time to market by 30% and increased productivity by 15%
- Followed Agile methodologies to streamline product development processes, resulting in a 20% improvement in product feature prioritization
- Generated field communications to announce product enhancements and developments, which are distributed across all operational channels.
Director, Member Connections & Community Engagement
Centene Corporation
01.2018 - 01.2021
- Directed a national division comprising over 400 staff and 40 managers, enhancing community health coaching initiatives that engaged more than 10 million customers through collaborative care teams and targeted outreach programs
- Develop and manage key performance metrics including ROI, staff performance in quality and customer service and providing this information at all levels in the appropriate manner from staff level to executive dashboard level
- Collaborated with cross-functional teams to develop and implement product strategy and roadmaps aligned with organizational goals
- Developed process improvements that reduced productivity by 35% creating a reduction in cost and a 15% increase in profitability.
Manager of Solution System, Product Management
Centene Corporation
01.2015 - 01.2018
- Oversee staff development, performance reviews, coaching, individual and team performance metrics, and succession planning for a team of 13+
- Responsible for the successful implementation of new projects using agile methodology for new and existing health plans, including requirements gathering, sprint planning schedules, obtaining, and managing resources, budgets, project execution, deployment, and closure
- Cross functional collaboration with teams across the enterprise to implement product vision and strategy for enrollment systems
- Communicate enhancements, changes, project milestone, dashboards, and implementation success metrics
- Understanding of Medicare, Medicaid, and Marketplace membership enrollment requirements.
Project Lead IT Integration, Product Management
Centene Corporation
01.2014 - 01.2015
- Maintain detailed project documentation and effectively communicate project status to all stakeholders, leading to 95% on-time project completion rate
- Lead cross functional teams through the entire implementation process for all lines of business Medicare, Medicaid (including MMP), and Marketplace products
- Manage the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment, and closure
- Identify the need, defined, and implemented improvements in the methods, standards, and processes to better enable working in teams and constructing enterprise applications.
Business Consultant, IS Planning and Analysis
BJC Healthcare
01.2011 - 01.2014
- Serve as a liaison between the IT organization and BJC Academic facility for the collection, analysis, review, documentation and communication of business needs and requirements to identify IT needs for the academic facilities
- Develop and negotiate contract terms, conditions, modifications, penalties and incentives with vendors, achieving a 15% cost reduction through effective negotiations, while working with key stakeholders to ensure that their requirements are met
- Led cross-functional teams through the entire project/product life cycle
- Ensures that the design and integration of proposed system, software, and hardware solutions lead to the development and growth of the business through effective use of technology.
Education
Masters - Business Administration
Excelsior University
Bachelors - Healthcare Management
Excelsior University
Practical Nurse Program -
Board of Education
Skills
- Strategic planning
- Agile development process
- Product development strategy
- Product roadmap creation
- Cross-functional collaboration
- Collaborative Leadership
- Data - driven decision making
- Product launch management
- Product lifecycle management
- Culture Transformation
Certification
SAFe Agile Product Owner POPM certification
Timeline
Senior Director, Product Management
Centene Corporation
01.2021 - Current
Director, Member Connections & Community Engagement
Centene Corporation
01.2018 - 01.2021
Manager of Solution System, Product Management
Centene Corporation
01.2015 - 01.2018
Project Lead IT Integration, Product Management
Centene Corporation
01.2014 - 01.2015
Business Consultant, IS Planning and Analysis
BJC Healthcare
01.2011 - 01.2014
Masters - Business Administration
Excelsior University
Bachelors - Healthcare Management
Excelsior University
Practical Nurse Program -
Board of Education
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