Shawna Brown

Leading a team of 20 remote/hybrid product managers in shaping the future of global workforce management solutions. With a proven track record of driving innovation and growth, significant milestones have been achieved in this role.

• Revenue Growth: Propelled product line to achieve $100M in annual recurring revenue (ARR) with a consistent 10% year-over-year growth.
• Strategic Wins: Recently implemented a four-point strategy that secured multiple million-dollar wins against an ERP competitor last quarter.
• Product Innovation: Launched market-first products, including GenAI Employee Insights, a new ML Incentive Management offering, and a patented next-generation forecasting and scheduling product.
• Future Vision: Developed the UKG 2025 next-generation scheduling product strategy and other AI-first frontline worker solutions.
• Leadership Excellence: Known for exceptional leadership and team-building capabilities, consistently exceeding 95% in manager effectiveness surveys.
• Customer Success: Demonstrated strong communication and stakeholder management, driving high customer satisfaction for major accounts in healthcare and retail.
• Innovation and Customer Focus: Contributed to the success of UKG Pro WFM through new product introductions, creative pricing and packaging offerings, and partnering with sales on many accounts, which generated $900M ARR and gained over 3,000 customers in less than 5 years.

• Progressively advanced through various product management roles over a 10 year period, including Group Manager of Product Management, Director, and Senior Director.
• Led the design and go-to-market for the next generation workforce management product (Dimensions), industry recognized and the fastest adopted software product line of the company.
• Instrumental in helping the company transition from an on-premise to a SaaS company.
• Led and mentored a team of 10 remote/hybrid product managers.

• Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes for 200+ customers.
• Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement, resulting in millions of dollars in savings.
• Ensured customer retention rate stayed near 96% by building strong relationships, communicating proactively, problem solving, deep product knowledge, customer advocacy, conflict resolution, and effectively training and onboarding.