Diane Snipes
McDonough,GA
Summary
11+ years of experience as a Lead is seeking to obtain a Supervisor position within the warehouse environment where I can utilize my Quality experience which includes receiving and staging control along with team building to advance to a position of higher responsibility in the future.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Lead
GXO Logistics
11.2023 - Current
- Oversee the assigned team and area in the warehouse to ensure our operations continue to run smoothly
- Properly train and coach the warehouse team and provide positive developmental opportunities; recommend performance improvement actions as needed
- Correctly utilize warehouse management system and maintain appropriate work documents
- Collaborated with cross-functional teams to address root causes of quality issues, resulting in improved processes.
- Reduced customer complaints by identifying areas for improvement and initiating corrective actions.
- Developed procedures, and work instructions tailored to the specific needs of the organization.
- Communicated effectively with customers regarding their concerns or inquiries related to quality issues.
- Promoted teamwork and collaboration within the Quality team, leading to increased productivity and overall job satisfaction.
- Oversees external audit and internal audits to identify gaps in the quality management process.
- Facilitated employee training on quality standards, protocols, and best practices, leading to increased awareness and adherence with in the warehouse.
- Championed a culture of excellence within the organization by setting high expectations for performance and holding employees accountable for results-driven outcomes.
- Prepared reports to dispense information for departmental teams and compile information supporting long-term company development and success.
- Recorded and organized data for report generation and analysis.
- Collected and analyzed data to measure effectiveness of quality processes.
- Establish, maintain and promote exceptional customer service
- Correctly interpret and enforce company policies and safety procedures to ensure compliance
- Safely operate various equipment and tools
- Provide support and backup to warehouse management
- Track orders and investigate problems
- Adhere to the 5S program by maintaining a clean environment
Outbound Team Leader
XPO Logistics
05.2022 - 11.2023
Inbound Team Lead
XPO Logistics
05.2020 - 01.2022
Level III Lead Inspector
XPO/lockhead/HSI/Sikorsky/Derco Aerospace
01.2013 - 05.2020
- Streamlined reporting processes, allowing for faster delivery of critical information to decision-makers throughout the organization.
- Managed inspection schedules to ensure timely completion of projects without compromising quality or safety standards.
- Spearheaded the successful completion of high-profile inspection projects, earning recognition from both clients and peers for exceptional quality and professionalism.
- Maintained accurate records of all inspections performed, contributing to an organized database for future reference and analysis.
Education
Associate of Arts - Graphic Design
Bauder College
Atlanta, GASkills
Shipping Receiving, Forklift, Shipping, Warehouse Inventory, Quality, PowerPoint, Excel, Word, Positive communication, Ability to solve problems, ability to work under pressure
Certification
- Trained in Safe handling, accumulation, and communication of hazardous materials.
- Corrosion Prevention
- Warehouse Management System
- OHSA
- FOD Prevention
- SAP Software
- Microsoft Office
- Gagetrak 7.0
- 9100/ISO
Timeline
Quality Lead
GXO Logistics
11.2023 - Current
Outbound Team Leader
XPO Logistics
05.2022 - 11.2023
Inbound Team Lead
XPO Logistics
05.2020 - 01.2022
Level III Lead Inspector
XPO/lockhead/HSI/Sikorsky/Derco Aerospace
01.2013 - 05.2020
Associate of Arts - Graphic Design
Bauder College