Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline

Kurtrionna Burks

Customer Service
Houston,TX

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Reliable Warehouse Assistant with Number years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution. Keep operations organized and efficient to strengthen team performance and maximize efficiency. Bringing Number+ years of warehouse experience along with strengths in stock management and multitasking. Trained in warehouse operations procedures and experienced in supporting Industry customers. Industrious Stock Clerk offering Number years of experience in inventory management and retail merchandising. Safety-focused and attentive to detail with proven history of reducing warehouse hazards through proactive identification. Certified Forklift Operator. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Talented in product lifecycle monitoring and identifying areas of decline and potential growth. Skilled in forecasting product demand and comparing data to purchase requests. Expertise in Area of expertise to facilitate product sales and outperform competitors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Warehouse Selector

Advance Auto Parts
08.2022 - Current
  • Scanning items into totes and shipping them to individual stores .
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Managed timely and effective replacement of damaged or missing products.
  • Kept work areas neat, clean and free from debris.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Maintained security of warehouse by practicing vigilance and reporting suspicious incidents to police and dispatchers.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Used scanners to quickly locate and track items in warehouse.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Maintained store assets with effective loss prevention strategies.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Completed cycle counts and monthly inventory.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Followed orders precisely for correct items, sizes and quantities.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Pre-assembled containers to be easily selected by packing associates.
  • Stocked shelves to match planogram images and instructions.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Picked and packed order items.
  • Greeted store customers and discussed needs.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.

Correctional Officer III

Texas
07.2020 - 05.2022
  • Working the prisons kitchen and monitoring inmates , also did COVID screening for guest and inmates and working at the prison
  • Updating information for the inmates families about their results.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted routine and emergency head counts.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Interviewed inmates to obtain information and assess needs.
  • Observed behavior of residents individually and in groups.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Prepared reports to document incidents and violations.
  • Assisted in intake and release of inmates.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Responded to inquiries from inmates and other members of public.
  • Enforced rules and regulations to maintain order among inmates.

Customer Service Representative

Walmart
09.2018 - 06.2020
  • Walmart pharmacy; Packing medication to go to each individual store for customers
  • Scanning labels and updating medication in the system for the customers and keying information in the computer
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Updated account information to maintain customer records.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

None - Sports Medicine

Blinn College, Brenham, TX

Diploma -

Klein Forest High School, Houston, TX
06.2016

Skills

  • Warehousing (2 years), Loading (2 years), Unloading (2 years), Picker Packer (2 years), General
  • Labor, Merchandising (4 years), BOX, Filing, Shipping Receiving, Warehouse Associate, Order Puller,
  • Shipping
  • Completed March 2019 Measures a candidate's ability to monitor machine indicators in order
  • To ensure safe and appropriate operation Full results: https://shareindeedassessmentscom/
  • Share_assignment/ pgvp3nwigejnrm-y Indeed Assessments provides skills tests that are not
  • Indicative of a license or certification, or development in any professional field
  • Excel
  • Microsoft Office
  • Leadership Experience
  • Sales Experience
  • Logistics
  • Microsoft Word
  • Customer Service
  • Payroll
  • Warehouse Experience
  • Materials Handling Experience
  • Forklift
  • Inventory Control
  • Shipping & Receiving
  • Oracle
  • Load & Unload
  • RF Scanner
  • Supply Chain
  • Order Picker
  • Pallet Jack
  • Personal Training
  • Machining
  • Warehouse Distribution Experience
  • Reach Truck
  • Quality Assurance
  • Manufacturing
  • Microsoft Excel
  • Computer literacy
  • Microsoft Powerpoint
  • English
  • Team Work
  • Flexibility
  • Security
  • Reliability
  • Heavy lifting
  • Problem-solving
  • Purchasing
  • Sales (2 years)
  • Law Enforcement
  • SAP
  • Pricing
  • Hand tools
  • Power tools
  • Front desk
  • Organizational skills
  • Remote access software
  • Banking
  • Typing
  • Retail sales
  • Analysis skills
  • Customer support
  • Oil & gas
  • Power BI
  • Documentation review
  • Hotel experience
  • SQL
  • Computer Networking
  • CPT Coding
  • Communication skills
  • Computer skills
  • Childcare
  • Janitorial experience
  • Stocking
  • Cherry picker
  • Hospitality
  • 5S
  • Data collection
  • Materials handling
  • Assessments
  • Mechanical Skills:
  • Monitoring — Completed
  • March 2019
  • Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate
  • Operation
  • Basic Computer Skills:
  • PC — Completed
  • August 2019
  • Performing basic computer operations, navigating a Windows OS, and troubleshooting common
  • Computer problems
  • Full results: Completed
  • Sales Skills: Influence & Negotiation — Familiar
  • May 2019
  • Using influence and negotiation techniques to engage with and persuade customers
  • Full results: Familiar
  • Attention to Detail — Completed
  • Identifying differences in materials, following instructions, and detecting details among distracting
  • Information
  • Personality: Hard-Working — Completed
  • Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
  • Before acting
  • Reliability — Proficient
  • September 2019
  • Tendency to be dependable and come to work
  • Full results: Proficient
  • Intermediate Spreadsheet Proficiency with Microsoft Excel — Completed
  • February 2019
  • Measures a candidate's knowledge of intermediate Microsoft Excel techniques including effectively
  • Writing and applying conditional formulas
  • Warehouse Procedures
  • Shipping and Packaging
  • Picking and Processing
  • Warehouse Functions
  • Hand Scanners
  • Pallet Building
  • Order Preparation
  • Coordinating Work Orders
  • Warehouse Organization
  • ERP System Use
  • SAP Warehouse Systems
  • Pallet and Crate Construction
  • Pick Sheet Reading
  • Team Goals
  • OSHA Standards
  • Merchandising and Display
  • Warehouse Coordination and Support
  • Stocking and Replenishing
  • Verifying Time Sheets
  • Maintaining Clean Work Areas
  • Maintain Records
  • Pick Products
  • Rotate Stock
  • Merchandise Collection

Accomplishments

  • Collaborated with team of Number in the development of Project name.
  • Resolved product issue through consumer testing.

Certification

Medical Coding Certification Certified Coding Specialist Certified Professional Coder CPR Certification First Aid Certification

Additional Information

  • Willing to relocate: Anywhere

Timeline

Warehouse Selector - Advance Auto Parts
08.2022 - Current
Correctional Officer III - Texas
07.2020 - 05.2022
Customer Service Representative - Walmart
09.2018 - 06.2020
Blinn College - None , Sports Medicine
Klein Forest High School - Diploma ,

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Kurtrionna BurksCustomer Service