Diane Stambaugh
Sciota,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the telephony and broadband industry. Demonstrates strong communication and teamwork skills, with proven ability to adapt to new environments. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
McDonough Telephone
01.2013 - Current
- Performs all aspects of customer service for walk-in traffic, phone, eMail, mail and fax.
- Knowledgeable about products and services offered,
- Utilizes a variety of software platforms to complete the task at hand (NISC, Voyant, Inteliquent, Neo Nova, GIS, Google Earth, Crowdfiber, Smarthub, etc...).
- Enters payments, prepares deposits, closes cash drawer.
- Service order entry.
- Assists with scheduling installation and router replacement appointments.
- Initiates and completes telephone port requests.
- Prepares price comparisons for potential non-residential customers.
- Creates labels for shipping requests.
- Monthly comparison checks between Voyant and NISC.
Office Manager
Infobahn Outfitters
01.1999 - 12.2012
- Supervised billing and customer service representatives.
- Educated and trained staff on services offered and software platforms used to perform duties.
- Performed all aspects of billing: Processed billing, reminder notices, disconnects, credit refunds, recurring ACH/CC payments, collection notices, reporting, etc...
- Reconciled bank statements and company credit card.
- Coordinated the scheduling of install and repair technicians.
- Performed CSR performance evaluations.
- Infobahn lead for the software migration from Platypus to eLation (our former billing platform).
- Backup for MDTC/MTC billing tasks (eLation).
Receptionist
Infobahn Outfitters
12.1997 - 12.1998
- Greeted walk-ins and answered phones.
- Assisted with new service and billing Inquiries.
- Created dialup and email accounts.
- Scheduled installation and repair technicians.
CSR, Sales
Heartland Cable
11.1996 - 11.1997
- Customer service and sales
- Entered orders and accepted payments
Retail Sales Associate
J.C. Penney
12.1994 - 10.1996
- Customer service, sales and returns
- Stocking, organization and inventory
- Processed credit applications and assigned temporary J.C. Penney credit cards, if approved.
Retail Sales Associate
J.C. Penney
05.1991 - 04.1993
- Customer service, sales & returns
- Stocking, organization and inventory
- Processed credit applications and assigned temporary J.C Penney credit cards, if approved.
Education
No Degree - General Studies
Carl Sandburg College
Galesburg, ILHigh School Diploma -
Avon High School
Avon, IL05-1991
Skills
- Strong verbal and written communication skills
- Empathy
- Ability to de-escalate situations, all while maintaining a positive and professional attitude
- Product knowledge
- Time management
- Attention to detail
- Collaborate effectively with other departments to resolve customer issues
- Quick learner
Timeline
Customer Service Representative
McDonough Telephone
01.2013 - Current
Office Manager
Infobahn Outfitters
01.1999 - 12.2012
Receptionist
Infobahn Outfitters
12.1997 - 12.1998
CSR, Sales
Heartland Cable
11.1996 - 11.1997
Retail Sales Associate
J.C. Penney
12.1994 - 10.1996
Retail Sales Associate
J.C. Penney
05.1991 - 04.1993
No Degree - General Studies
Carl Sandburg College
High School Diploma -
Avon High School
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