Diane Templeton
Clinton Township,MI
Summary
I have been in the pharmacy field for over 20 years. I am nationally certified by the PTCB and am currently licensed by the state of Michigan. I have experience in both a retail pharmacy and a hospital pharmacy. Have been working in customer service for 34 years and know how to satisfy every encounter. Over the last 20 I have also become a wiz at insurance rejects and can trouble shoot any issue thrown my way.
Overview
23
23
years of professional experience
Work History
Certified Pharmacy Techician
Henry Ford Lobby Pharmacy
Detroit, Michigan
01.2009 - Current
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Certified Pharmact Tech/lead Tech
Walgreen
Clinton Twp, MI
09.2000 - 12.2008
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
- Planned, scheduled and delegated daily work to team of employees.
Key Manager
Rite Aide
Clinton Twp, MI
03.1999 - 09.2000
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Learned entire [Type] catalog of items to improve recommendations and increase upsells to customers.
Education
High School Diploma -
Lanse Crueze North
Macomb Twp06.1988
Skills
- Relationship Building
- Chemical Handling
- Detail-Oriented
- Data Entry
References
Stephanie Leos *Lead Technician* (313) 412-8404
Jassim Yunis *Pharmacist* (313) 289-9492
Ali Bazzi *Pharmacist* (313) 247-7684
Zaria Smith *Technician* (248) 981-5048
Quinn Burke *Insurance Rep* (313) 854-5952
Timeline
Certified Pharmacy Techician
Henry Ford Lobby Pharmacy
01.2009 - Current
Certified Pharmact Tech/lead Tech
Walgreen
09.2000 - 12.2008
Key Manager
Rite Aide
03.1999 - 09.2000
High School Diploma -
Lanse Crueze North
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