DIANE THOMPSON
Matthews,NC
Summary
With a proven track record at Wells Fargo Bank, I excel in relationship management and problem-solving, ensuring customer service excellence. My expertise in detailed-oriented approaches and strong communication skills has consistently enhanced client satisfaction and team success.
Overview
14
14
years of professional experience
Work History
Customer Resolution Specialist
Wells Fargo Bank
Charlotte, NC
11.2018 - 06.2024
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
- Consistently met or exceeded departmental performance metrics, contributing to the overall success of the team.
Premier Service Agent
Wells Fargo Bank
Charlotte, NC
06.2015 - 11.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Part-Time Cashier/Customer Service
The Fresh Market
Charlotte, NC
06.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Senior Personal Banker
Wells Fargo Bank
Matthews, NC
04.2010 - 06.2015
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Associate of Applied Science - Business
Trinidad State Junior College
Trinidad, COSkills
- Strong Relationship Management Skills
- Problem-solving skills
- Detail-Oriented Approach
- Calm and professional under pressure
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Customer service excellence
Timeline
Customer Resolution Specialist
Wells Fargo Bank
11.2018 - 06.2024
Part-Time Cashier/Customer Service
The Fresh Market
06.2016 - 07.2017
Premier Service Agent
Wells Fargo Bank
06.2015 - 11.2018
Senior Personal Banker
Wells Fargo Bank
04.2010 - 06.2015
Associate of Applied Science - Business
Trinidad State Junior College