DIANE THOMPSON
Matthews,NC
Summary
With a proven track record at Wells Fargo Bank, I excel in relationship management and problem-solving, ensuring customer service excellence. My expertise in detailed-oriented approaches and strong communication skills has consistently enhanced client satisfaction and team success.
Overview
14
14
years of professional experience
Work History
Customer Resolution Specialist
Wells Fargo Bank
11.2018 - 06.2024
- Provided exceptional support to customers by thoroughly understanding their needs and offering tailored solutions.
- Maintained detailed records of interactions with customers, ensuring all data was captured accurately for future reference and analysis.
- Consistently met or exceeded departmental performance metrics, contributing to the overall success of the team.
Premier Service Agent
Wells Fargo Bank
06.2015 - 11.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Part-Time Cashier/Customer Service
The Fresh Market
06.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Senior Personal Banker
Wells Fargo Bank
04.2010 - 06.2015
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Strengthened client relationships through consistent follow-ups and proactive communication.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Associate of Applied Science - Business
Trinidad State Junior College
Trinidad, COSkills
- Strong Relationship Management Skills
- Problem-solving skills
- Detail-Oriented Approach
- Calm and professional under pressure
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Customer service excellence
Timeline
Customer Resolution Specialist
Wells Fargo Bank
11.2018 - 06.2024
Part-Time Cashier/Customer Service
The Fresh Market
06.2016 - 07.2017
Premier Service Agent
Wells Fargo Bank
06.2015 - 11.2018
Senior Personal Banker
Wells Fargo Bank
04.2010 - 06.2015
Associate of Applied Science - Business
Trinidad State Junior College
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