Diane T. Jackson
Edwardsville,IL
Summary
Certified Treasury Professional (CTP) Candidate and Senior Cash Application Specialist with over 20 years of experience in high-volume financial operations, cash application, and revenue cycle management. Proven expertise in managing complex cash reconciliations, payment processing, financial controls, and process automation to improve operational efficiency, support organizational liquidity, and safeguard revenue integrity. Leverages extensive operational finance experience and advanced treasury training to deliver accurate cash management, strengthen financial controls, and optimize business processes. Recognized for analytical problem-solving, process improvement, and collaborating across teams to achieve strategic financial objectives.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Senior Cash Poster
R1 RCM-Remote
Chicago, IL
08.2015 - Current
- Transaction Management: Manage and process daily cash payments for multiple healthcare providers, ensuring accurate and timely application of insurance and patient payments totaling $6M+ daily.
- Reconciliation & Reporting: Reconciled cash postings with bank deposits and financial reports, supporting month-end cash management and close activities.
- Process Optimization: Optimized cash application workflows by integrating OCR, reducing transposition errors by 50%, and achieving 100% accuracy in reconciling high-value payments.
- Discrepancy Resolution: Analyzed remittance advice to resolve payment discrepancies, reducing unapplied cash and enhancing reconciliation accuracy.
- Cross-Functional Collaboration: Partnered with billing, revenue cycle, and finance teams to resolve escalated payment issues and verify remittance details, safeguarding revenue integrity.
- Leadership & Training: Trained 200+ employees on cash posting best practices, remittance analysis, and EHR systems.
Cash Application Specialist II
Community Hospital
Munster, IN
01.2012 - 07.2015
- Volume Processing: Processed and posted over 1,000 daily insurance and patient payment transactions, ensuring accuracy and timeliness across multiple healthcare facilities.
- Account Reconciliation: Reconciled electronic funds transfers (EFTs), manual payments, and deposit logs to ensure strict alignment with internal bank records.
- Variance Investigation: Investigated and resolved payment variances, unapplied payments, and insurance denials, reducing potential revenue leakage through effective resolution strategies.
- Audit & Compliance: Assisted with internal audits and compliance reviews, contributing to adherence to healthcare financial regulations and internal organizational policies.
Education
Associate of Science - Business Administration
Carl Sandburg College
Galesburg, IL05.2014
Skills
- Professional Skills: Analytical Problem Solving, Cross-Functional Collaboration, Process Optimization, Regulatory Compliance, Attention to Detail
- Accounting & Revenue Cycle: Accounts Receivable (AR), Accounts Payable (AP), General Ledger Support, Provider-Level Balance (PLB) Resolution, Intercompany Transfers, Revenue Integrity
- Treasury & Financial Operations: Cash Management, Cash Application, Lockbox Processing, ACH & Wire Transfers, Electronic Remittance Advice (ERA), Payment Reconciliation, Bank Reconciliations, Daily Cash Posting
- Software & Financial Systems: Epic, Meditech, Cerner, SAP, Oracle, Microsoft Office Suite
Certification
Certified Treasury Professional (CTP) Candidate | Association for Financial Professionals (AFP) | Expected: December 2026
Certificate in Microsoft 365 Fundamentals Specialization |
Coursera /Microsoft : April 2026
Mastered advanced Excel formulas, PowerPoint presentation design, and professional Word formatting.
CORE COMPETENCIES
- Cash Application & Bank Reconciliation
- Revenue Cycle Management (RCM)
- Treasury Operations & Financial Reporting
- EFT & ERA Processing
- Insurance Payment Analysis
- Unapplied Cash Resolution
- Process Automation & Optimization
- Cross-functional Team Leadership & Training
Timeline
Senior Cash Poster
R1 RCM-Remote
08.2015 - Current
Cash Application Specialist II
Community Hospital
01.2012 - 07.2015
Associate of Science - Business Administration
Carl Sandburg College