Diane Townsend
Banner Health
Tucson,AZ
40
years of professional experience
Dedicated Prior Authorization Coordinator with expertise in HIPAA compliance, insurance verification, and patient scheduling. Proven ability to streamline processes and collaborate effectively with healthcare providers.
Work History
Prior Authorization Coordinator
20 Years 5 Months- Collaborated with healthcare providers to gather necessary documentation for approvals.
- Streamlined processes for tracking and managing authorization workflows.
- Facilitated prior authorization requests to ensure compliance with insurance regulations.
- Trained new staff on system usage and best practices in prior authorization procedures.
Patient Care Technician
11 Years 4 Months- Monitored and recorded vital signs to ensure patient safety and comfort.
- Assisted nursing staff with daily care tasks, promoting efficient workflow in patient care.
- Maintained cleanliness and organization of patient areas to support infection control protocols.
- Collaborated with interdisciplinary teams to enhance overall patient care strategies.
Food Service Worker
4 Years 4 Months- Prepared and served food items following safety and sanitation guidelines.
- Maintained cleanliness of dining areas, ensuring a welcoming environment for guests.
- Collaborated with team members to streamline workflow during peak service times.
- Assisted in training new staff on operational procedures and customer service standards.
Sales Associate
1 Year- Processed transactions efficiently using point-of-sale systems, maintaining customer satisfaction.
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring accurate stock availability for seamless operations.
- Trained new sales associates on best practices and operational procedures to improve team performance.
Education
High School Diploma
Skills
Authorizations
Insurance verification
Retro-authorizations
Benefit coverage
Documentation management
HIPAA compliance
Patient scheduling
Organizational skills
Timeline
Prior Authorization Coordinator
Banner Health
05.2005 - 10.2025Read More
Patient Care Technician
Tucson Medical Center
01.1994 - 05.2005Read More
Food Service Worker
NCO Club
10.1988 - 02.1993Read More
Sales Associate
AAFES
03.1986 - 03.1987Read More
Morgan Park High
High School Diploma
Read More