Diane Trevizo-Ceja
Hawthorne,CA
Summary
Experienced with customer service, sales techniques, and client communication. Utilizes negotiation skills to secure favorable rental agreements. Track record of fostering repeat business through attentive service and relationship-building.
Overview
36
36
years of professional experience
Work History
Training Coordinator Rental Sale Agent
Avis Rental Car
Los Angeles, CA
03.1999 - Current
- Conducted training sessions for new hire rental sales agents and managers to enhance product knowledge and sales techniques.
- Facilitated execution of annual mandated training programs for senior rental sales agents.
- Orchestrated rapid return training sessions for senior rapid return agents.
- Conducted safety training sessions for service agents, emphasizing MSDS protocols.
- Streamlined distribution of company memorandums and bulletins to targeted work groups.
- Directed training release and bulletin management to enhance rental agent knowledge of company policies.
- Assisted with onboarding processes since 10-9-1989. Supported team operations at Avis Budget Group. Collaborated with colleagues to uphold service quality.
Team Leader
Avis Rental Car
Los Angeles, CA
09.1999 - 04.2000
- Managed customer service operations both in-person and through phone communication, fostering positive customer experiences.
- Oversaw preparation and completion of cash reconciliation reports 409 and 410, contributing to comprehensive daily business analysis.
- Coordinated with management to fulfill daily operational needs while directing rental agents on the counters to optimize customer interactions.
Lead Rental Agent
Avis Rental Car
Los Angeles, CA
03.1991 - 03.1993
- Collaborated with rental agents to address and troubleshoot customer service challenges.
- Developed and maintained structured schedules for weekly and daily assignments to enhance workflow efficiency.
- Managed communication regarding overtime needs to optimize workforce availability.
- Conducted quality assurance assessments and provided management with insights to enhance compliance efforts.
Station Manager
Avis Rental Car
Los Angeles, CA
10.1991 - 04.1992
- Addressed customer service inquiries to enhance satisfaction while managing operational responsibilities and ensuring adherence to quality assurance protocols.
- Oversaw employee scheduling to enhance workforce efficiency and meet business demands. Managed payroll responsibilities to maintain compliance and accuracy in financial reporting.
- Oversaw employee evaluations and performance assessments. Led quarterly and annual reviews for rental agents to enhance productivity.
Rental Sales Associate
Avis Rental Car
Los Angeles, CA
10.1989 - 10.1991
- Assisted customers in selecting rental vehicles based on needs and preferences.
- Processed rental agreements efficiently using company software systems.
- Maintained vehicle inventory accuracy through regular inspections and updates.
- Collaborated with team members to enhance customer satisfaction and service quality.
Education
High School Diploma -
Hawthorne High School
Hawthorne06.1989
Skills
- Team player mentality
- Reliability and punctuality
- Goal-oriented mindset
- Strong negotiation
- Customer service expertise
- Rental agreement
- Reservations
- Sales proficiency
- Customer service
- Problem-solving abilities
- Multitasking ability
- Cash handling
- Data entry
- Customer transactions
- Telephone etiquette
- Rental transactions
- Rental document management
- Excellent communication
- Organizational skills
- Verbal communication
- Customer retention
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Avis Rental Car
09.1999 - 04.2000
Training Coordinator Rental Sale Agent
Avis Rental Car
03.1999 - Current
Station Manager
Avis Rental Car
10.1991 - 04.1992
Lead Rental Agent
Avis Rental Car
03.1991 - 03.1993
Rental Sales Associate
Avis Rental Car
10.1989 - 10.1991
High School Diploma -
Hawthorne High School