Diane Valles
Champions Gate,FL
Overview
19
19
years of professional experience
Work History
Caregiver
US Department of Veterans Affairs
03.2020 - 04.2024
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Managed medical appointments and transportation arrangements as needed
- Collaborated with healthcare professionals
- Managed medical equipment such as oxygen tanks, walkers, or wheelchairs
- Assisted with end-of-life care, offering emotional support
Housekeeping Supervisor
R & D cleaning services
03.2007 - 04.2020
- Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
- Developed work schedules for the housekeeping team
- Resolved guest complaints related to housekeeping services promptly and effectively, ensuring guest satisfaction was maintained at all times
- Implemented a home inspection checklist that improved the efficiency of inspections
- Translated from Spanish to English to ensure all housekeepers comprehended duties
Front Desk Supervisor
IPG property management
11.2004 - 06.2007
- Managed a team of 10 front desk agents, providing guidance and support
- Implemented check-in and check-out procedures
- Resolved guest complaints promptly and effectively
- Coordinated with maintenance team to address any issues or repairs needed
- Trained front desk staff on using property management system software for seamless check-ins/check-outs
Timeline
Caregiver
US Department of Veterans Affairs
03.2020 - 04.2024
Housekeeping Supervisor
R & D cleaning services
03.2007 - 04.2020
Front Desk Supervisor
IPG property management
11.2004 - 06.2007