Edward Potts
Tacoma
Summary
Outstanding and dependable employee with a proven track record at Consumer Direct Care Network, enhancing clients' quality of life through exceptional emotional support and time management. Skilled in conflict resolution and problem-solving, I foster strong relationships while ensuring safety, consistently exceeding client expectations.
Overview
18
18
years of professional experience
Work History
Caregiver
Consumer Direct Care Network
02.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Lawn Care Technician
TruGreen Lawn Care
04.2018 - 10.2018
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Maintained and serviced lawn care equipment to enhance longevity.
- Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Aviation Operations Specialist
Menzies Aviation
06.2007 - 06.2009
- Documented all required information regarding cargo weight and destination.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Coordinated cross-functional teams to resolve complex issues impacting fleet performance or availability.
- Provided exceptional customer service while managing logistics associated with pick-ups, deliveries, and special requests.
Education
Rainier Beach High School
Seattle, WASkills
- Respectful and compassionate
- Time management
- Dependable and responsible
- Problem-solving
- Report writing
- General security
- Detail-oriented
- Superior customer service
- Emergency response
- Conflict de-escalation
- Conflict resolution techniques
- Complex Problem-solving
Timeline
Caregiver
Consumer Direct Care Network
02.2023 - Current
Lawn Care Technician
TruGreen Lawn Care
04.2018 - 10.2018
Aviation Operations Specialist
Menzies Aviation
06.2007 - 06.2009
Rainier Beach High School
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