Diane Watson
Myrtle Beach,SC
Overview
24
24
years of professional experience
Work History
Customer Service
Highland/Takata Ind.
12.1985 - 11.2004
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and backed up other customer service managers.
Sales/Customer Service Cashier
Hollywood Videos
01.1997 - 06.1997
- Used POS system to enter orders, process payments and issue receipts.
- Met customer service goals and exceeded customer expectations.
- Identified and resolved discrepancies and errors in customer accounts.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Schedule Production
Highland/Takata
12.1987 - 11.1990
- Collaborated with other departments to optimize production workflows.
- Weighed and measured items to prevent waste and meet quality standards.
- Followed safety procedures and guidelines to maintain safe working environments.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Salesperson
Hageman 5 & 10
10.1980 - 12.1984
- Increased sales and customer satisfaction through personalized servicing.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Logged reports, expenses, receipts, and sales in company database.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Worked to build relationships with customers and built potential for additional sales.
Education
No Degree - Computer Networking
Northeastern Technology
Cheraw, SC04.1986
Skills
- Outbound Calls
- Discrepancy Research
- Correcting Discrepancies
- Delivery Appointment
Painting Canvas
I love creative painting that are simple to share with my friends. Nothing fancy.
i enjoy walking and watching the sunrise on the beach.
Timeline
Sales/Customer Service Cashier
Hollywood Videos
01.1997 - 06.1997
Schedule Production
Highland/Takata
12.1987 - 11.1990
Customer Service
Highland/Takata Ind.
12.1985 - 11.2004
Salesperson
Hageman 5 & 10
10.1980 - 12.1984
No Degree - Computer Networking
Northeastern Technology