Diane Witmer
Elizabethtown,PA
Summary
Accomplished Lead Server at Masonic Villages at Elizabethtown, renowned for exceptional team leadership and critical thinking. Expert in fostering warm relationships and enhancing resident satisfaction, demonstrated through innovative service strategies and efficient staff development. Skilled in problem-solving and staff supervision, ensuring operational excellence and a positive dining experience.
Utilizes effective communication and leadership to foster cohesive team atmosphere. Track record of enhancing guest experiences and operational efficiency through strategic planning and hands-on management.
Overview
40
40
years of professional experience
Work History
Lead Server
Masonic Villages at Elizabethtown
09.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with the residents.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Kept updated knowledge of menu, recommending specific items according to residents preferences .
- Developed strong rapport with residents and staff members encouraging a genuine connection and understanding of residents needs.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Created new whimsical ideas during holiday meals to make them a special occasion for the residents.
- Responsible for the weekly ordering of supplies to assure there are no shortage of stock throughout the week.
Hair Stylist
Masonic Village at Elizabethtown
08.2011 - 09.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for residents.
- Developed a scheduling system separating private pay residents from Medicaid paid residents to assure proper billing procedures were conducted.
- Enhanced resident satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled resident appointments and rearranged individual time slots to meet needs of the residents including activities.
- Conducted thorough consultations with each person before beginning any service, ensuring clear communication regarding desired outcomes.
- Achieved consistent positive feedback from residents regarding their experience at the salon due in part to attentive listening skills during consultations.
- Responsible for the billing procedures to through Matrixcare.
Wait Staff Member / Short Order Cook
Grandma's Resteraunt
06.1985 - 08.2000
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Education
High School Diploma -
Elizabethtown Area High School
Elizabethtown, PA06-1986
Cosmetologist License - Cometology
Mount Joy Vocational School
Mount Joy, PA01-1986
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- Exceptional communication
- Responsible and trustworthy
- Teamwork and collaboration
- Critical thinking
- Staff development
- Team management
- Flexible schedule
- Staff supervision
Timeline
Lead Server
Masonic Villages at Elizabethtown
09.2023 - Current
Hair Stylist
Masonic Village at Elizabethtown
08.2011 - 09.2023
Wait Staff Member / Short Order Cook
Grandma's Resteraunt
06.1985 - 08.2000
High School Diploma -
Elizabethtown Area High School
Cosmetologist License - Cometology
Mount Joy Vocational School
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