Diane Zimmerman

Work History

Sainsburys UK

London UK

07.2018 - 07.2023

Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Drove customer escalations to resolution by engaging directly with clients.
Revised department schedules to maximize coverage during peak hours.
Directed 100+ enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
Resolved customer complaints regarding sales and service.
Built sales forecasts and schedules to reflect desired productivity targets.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Improved morale and management communication by creating employee recognition and rewards practices.
Conducted employee observations and documented findings.
Supported accident investigations and prepared related paperwork.
Published customer satisfaction results from feedback forms and correspondence.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Maintained physical inventory of merchandise and implemented systems to monitor costs.

Amazon UK

London UK

10.2016 - 12.2017

Worked with device team in Collaborative Planning, Forecasting and Replenishment (CPFR)
Worked with 10 key retailer accounts, collaborating with supply chain inventory and management in managing their orders placed, managing their deliveries, and processing returns.
Building and maintaining key account relationships with large retailers. Performed statistical analyses to gather data for operational and forecast team needs.
Followed up with customer accounts to resolve unpaid or past due accounts.
Checked office stock to determine supply levels and maintain inventory.
Maintained positive working relationship with fellow staff and management.

Best Buy Inc

Arizona, California, Texas

11.1998 - 04.2016

Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Tracked monthly sales to generate reports for business development planning.
Analyzed business and sales targets using critical problem-solving skills.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Addressed customer concerns with suitable solutions.
Motivated and evaluated personnel for performance improvement and goal achievement.
Guided employees on understanding and meeting changing customer needs and expectations.
Maintained physical inventory of merchandise and implemented systems to monitor costs.
Placed prices and descriptive signage to enhance displays and promote items.
Tracked sales trends and recommended adjustments to maximize departmental profitability.
Coordinated staff schedules and other labor activities to foster seamless delivery of service.
Set direction for supervisory team and front-line staff to drive consistency of guest experience.