Diane Alfrey
Melbourne,FL
Summary
Motivated and detail-oriented professional with over a decade of experience in customer service, administrative support, and operations management. Skilled at multitasking in fast-paced environments, solving problems with efficiency, and maintaining strong relationships with clients and colleagues. Known for exceptional organizational abilities, a proactive mindset, and a commitment to delivering high-quality results. Versatile and adaptable, with a proven track record of exceeding expectations and driving success across various industries.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator
Alfrey Cleaning LLC
Melbourne, FL
01.2023 - Current
- Company Overview: (Residential, Commercial, and Construction Cleaning)
- Provides oversight and quality control for large house and office cleanings
- Conducts business process assessments and develops new processes for the successful management and execution of services
- Manages marketing campaigns on social media
- Increased client base from 10 to 100 repeat clients through client retention and customer relations
- Learning the most beneficial avenues to advertise the company
- Took all the proper courses to retain my license
- Learning how to publicize the company, and get returning customers
Administrative Assistant
Alfrey Roofing Inc
Melbourne, FL
07.2015 - 11.2023
- Received and sorted through ALL incoming mail, as well as packages to record, dispatch, or distribute to correct recipient
- Created and maintained databases to track and record customer data
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Volunteered to help with special projects of varying degrees of complexity
- Recorded new hires, transfers, terminations, changes
Leasing Agent/ Sanitization Technician
Harbor Lights Of Eau Gallie
Melbourne, FL
09.2014 - 11.2022
- Trained and mentored all new personnel to maximize quality of service and performance
- Adhered to safety protocols by enforcing proper equipment usage
- Disposed of trash and recyclables each day to avoid waste buildup
- Communicated repair needs to maintenance staff
- Increased occupancy rate by 20% through targeted marketing strategies and exceptional customer service
Assistant Manager/ Waitress
Tijuana Flats
Melbourne, FL
04.2019 - 02.2021
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Successfully trained and managed a team of 10 waitstaff, resulting in a 15% increase in customer satisfaction scores
Waitress/Hostess
Sand On The Beach
Melbourne Beach, FL
05.2018 - 03.2019
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g asked about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Received 5-star ratings from 100+ customers for exceptional service and friendly demeanor, boosting restaurant's reputation
Education
H. S Diploma -
Eau Gallie High School
Melbourne, FL, USA01.2015
Skills
- Administrative Activity
- Proficient Attention to Detail
- Business Planning & Writing
- Communication & Coordination
- Customer Relationship Management & Service
- Decision Making
- Deposit Management
- Document Research
- Electronic Filing
- Management
- Microsoft Excel, Office, And Word
- Negotiating
- Prioritization
- Project Management
- Self Starter
- Staff Training
- Strategic Planning
- Time Management
- Organizing
- Persuading
- Working in a fast paced environment
Certification
- First Aid/CPR
- Licensed Small Business Owner
Timeline
Owner/Operator
Alfrey Cleaning LLC
01.2023 - Current
Assistant Manager/ Waitress
Tijuana Flats
04.2019 - 02.2021
Waitress/Hostess
Sand On The Beach
05.2018 - 03.2019
Administrative Assistant
Alfrey Roofing Inc
07.2015 - 11.2023
Leasing Agent/ Sanitization Technician
Harbor Lights Of Eau Gallie
09.2014 - 11.2022
H. S Diploma -
Eau Gallie High School