Diane Bubb
Princeton,Texas
Summary
Optical Technician with significant experience at Clarkson Eyecare, focusing on patient education and eyewear solutions. Expertise in inventory management and problem-solving, leading to enhanced customer satisfaction and operational efficiency. Strong interpersonal communication skills foster lasting relationships and encourage repeat business.
Overview
27
27
years of professional experience
Work History
Optical Technician
Clarkson Eyecare
Frisco, Texas
09.2024 - Current
- Assessed patient vision needs and recommended suitable eyewear solutions.
- Maintained accurate patient records and updated prescriptions promptly to ensure seamless patient care.
- Educated patients on lens options and frame styles, enhancing their understanding of proper eyewear maintenance.
- Addressed patient inquiries with professionalism, fostering a positive patient experience.
Vision Department Manager
Walmart
Princeton, TX
02.2020 - 09.2024
- Successfully led team in the Vision Center, consistently exceeding sales targets by implementing effective merchandising and display strategies.
- Trained and supervised associates to enhance customer service excellence and reinforce company culture.
- Resolved customer complaints and issues through effective problem-solving strategies, improving customer satisfaction.
- Maintained accurate inventory records to ensure product accountability and streamline stock management.
- Ensured compliance with company policies as well as applicable safety regulations.
Fine Jewelry Sales Associate
Macy's
05.2018 - 02.2020
- Provided exceptional customer service in Fine Jewelry department, resulting in high customer satisfaction scores and consistently exceeding sales goals.
- Assisted customers in selecting fine jewelry pieces for special occasions.
- Identified and recommended gemstones and metals based on customer preferences, enhancing their shopping experience.
- Built strong relationships with clients through exceptional customer service.
- Organized and maintained jewelry displays to enhance product visibility.
Admin Assistant Records Clerk
Cigna Healthcare
11.2017 - 02.2018
- Entered patient medical records into electronic systems, maintaining high accuracy to support patient care.
- Processed file requests, ensuring timely access to information.
- Streamlined communication and document processing to improve support for insurance claims.
Jewelry Sales Associate
Walmart
Princeton, TX
08.2015 - 06.2016
- Guided customers in selecting jewelry pieces tailored to individual preferences and occasions, enhancing customer satisfaction.
- Cultivated strong customer relationships, fostering loyalty and encouraging repeat business.
- Operated POS system to process payments and accurately track sales, contributing to financial accuracy.
- Processed invoices to ensure timely financial transactions.
Administrative Assistant
Transamerica Life
01.2015 - 08.2015
- Managed administrative tasks for 12 independent insurance agents, streamlining operations and enhancing service delivery.
- Facilitated business correspondence by promptly answering phone calls and emails, improving communication flow.
- Organized files and maintained documentation, supporting project management and ensuring timely access to information.
Cashier/Customer Service
Spec's
01.2014 - 01.2015
- Executed cash, credit, and electronic payment transactions while ensuring compliance with company policies, contributing to secure financial operations.
- Assisted customers with product recommendations, improving overall shopping experience and satisfaction.
- Managed multiple tasks efficiently in fast-paced retail environment, enhancing customer service and operational flow.
Administrative Assistant to Executive Director
Haven House
01.2010 - 10.2012
- Safeguarded confidentiality and safety of women and children at domestic violence shelter.
- Provided administrative support, including meeting scheduling and agenda preparation.
- Organized filing systems to protect sensitive information and facilitate quick access.
- Prioritized urgent inquiries by screening incoming calls to enhance response efficiency.
Chiropractic Assistant/Front Office Manager
Back to Action Chiropractic
Homer, Alaska
06.1999 - 08.2006
- Assisted chiropractor with patient treatments by applying traction and administering hot and cold therapy to enhance patient comfort and recovery.
- Conducted administrative tasks such as insurance verification, copay collection, and report preparation for chiropractor.
- Executed office duties to support efficient operations, including filing, data entry, phone management, and appointment scheduling.
- Maintained confidentiality of health and personal data to mitigate data risks.
Education
ADMINISTRATIVE ASSISTANT CERTIFICATION -
COLLIN COLLEGE
Plano, TX01.2012
BACHELOR OF ARTS - FINE ARTS
WEBSTER UNIVERSITY
Webster Groves, Missouri05-1996
Skills
- Technical training
- SOP adherence
- Inventory management
- Problem-solving expertise
- Sales analysis
- POS system proficiency
- Merchandising strategies
- Multitasking ability
- Interpersonal communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Optical Technician
Clarkson Eyecare
09.2024 - Current
Vision Department Manager
Walmart
02.2020 - 09.2024
Fine Jewelry Sales Associate
Macy's
05.2018 - 02.2020
Admin Assistant Records Clerk
Cigna Healthcare
11.2017 - 02.2018
Jewelry Sales Associate
Walmart
08.2015 - 06.2016
Administrative Assistant
Transamerica Life
01.2015 - 08.2015
Cashier/Customer Service
Spec's
01.2014 - 01.2015
Administrative Assistant to Executive Director
Haven House
01.2010 - 10.2012
Chiropractic Assistant/Front Office Manager
Back to Action Chiropractic
06.1999 - 08.2006
ADMINISTRATIVE ASSISTANT CERTIFICATION -
COLLIN COLLEGE
BACHELOR OF ARTS - FINE ARTS
WEBSTER UNIVERSITY