Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Diane L Hollingworth

Diane L Hollingworth

Wakefield,RI

Summary

HTTPS://WWW.LINKEDIN.COM/IN/DIANE- HOLLINGWORTH-40160512/

I’m looking to contribute to the success of an organization that has a well-defined purpose and a focus on improving people’s lives. My focus is on leveraging my skills, traits, experience and wisdom to bring success to those I work with and to bring happiness to me. I am currently searching for part-time contract or employment based opportunities.

Overview

13
13
years of professional experience

Work History

Work History Gap

Explanation
Boston, MA
04.2023 - Current
  • I have been out of work due to severe complications from Lyme Disease. From October 15, 2022 through April 2023 I was in the employ of Rapid7 collecting Short Term Disability. Effective July 2023 I have been cleared to return to work.
  • My employment ended with Rapid7 on a positive note and I am eligible for rehire.
  • At this time Rapid7 is not hiring Enterprise Strategic Customer Success Managers.
  • I'm excited to begin a new chapter.

Strategic Customer Success Manager

Rapid7
Boston, MA
11.2019 - 04.2023
  • Consistently achieved monthly and quarterly renewal revenue targets.
  • Collaborated with technical account teams to ensure tight communication and relationship in maintaining and driving client satisfaction.
  • Delivered updates on cyber security threats in all areas, product features and Rapid7 services to maximize adoption and customer success.
  • Develop and maintain strong, multi-level relationships with each customer, ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer.
  • Engage in consistent, proactive client and partner meetings to positively impact customer loyalty and revenue growth.
  • Recognize expansion opportunities and effectively qualify them for Sales counterparts to bring to closure.
  • Effectively manage reactive customer requests and anticipate their needs.
  • Daily communication with internal and external customers.

ENTERPRISE ACCOUNTS

Emtrain
03.2018 - 10.2019
  • Grow revenue using Account Based Marketing with Enterprise Accounts
  • Develop new business through referral and prospecting efforts
  • Engage stakeholders from C-Suite, HR, Legal, Diversity and Compliance
  • Collaborate with decision makers to overcome business challenges
  • Negotiate and close deals – with high level of predictability
  • NOTEWORTHY RESULTS
  • Consistently ranked a top revenue producer
  • Grew expansion revenue 3X YOY
  • Improved and expanded relationship with numerous high-profile brands

CONSULTANT

09.2016 - 02.2018
  • Established sales processes and programs for start-up Payroll and
  • Benefits firm - Brabo
  • Developed internal processes to scale and expand commercial insurance business through distributors for CompNet Insurance
  • DIRECTOR, CHANNEL PARTNERS
  • PAYCHEX

Channel Manager, Director

Paychex
Boston, MA
06.2013 - 09.2016
  • Directed partnerships with Enterprise financial organizations
  • Drove channel partner engagement with field and sales leadership
  • Created partner specific go to market strategies
  • Collaborated with cross-functional internal and external leaders
  • Coached Regional and District Sales Managers to improve external partnerships and results
  • NOTEWORTHY RESULTS
  • Grew revenue by 10% each year
  • Produced 41% of total team (4 Directors) revenue each year
  • Managed quota of more than $6 Million annually

REGIONAL SALES DIRECTOR• PAYCHEX

Paychex Inc
Providence, RI
10.2010 - 05.2013
  • Recruited and trained Sales Managers and Representatives
  • Developed annual sales goals and budgets
  • Created long term goals and objectives
  • Drove results by creating replicable go to market strategies
  • Provided expert oversight and implementation of strategic programs
  • Developed strong internal and external relationships
  • Collaborated with other sales divisions to improve cross-sell revenue
  • NOTEWORTHY RESULTS
  • Reduced turnover by 60%
  • Managed quota more than $10 Million annually
  • Increased sales production year-over year

Education

COURSE WORK TOWARD LIBERAL ARTS -

RHODE ISLAND COLLEGE

LEADERSHIP COURSE WORK -

BRYANT COLLEGE

Skills

Excellent communicator, written and spoken

Negotiator

Highly organized

Excellent coordinator

Project manager

Adept at a plethora of software – highly adaptable to new technology

Effective teacher and coach

Leadership

High EQ

Critical thinker and problem solver

Creativity

Interests

VOLUNTEER EXPERIENCE , Providence Ronald McDonald House – Board of Directors 2014-2018 Chair of Strategic Planning Committee 2017-2018 Chair of Merger Task Force 2018 American Red Cross – Disaster Recovery Volunteer Fall 2018

Timeline

Work History Gap

Explanation
04.2023 - Current

Strategic Customer Success Manager

Rapid7
11.2019 - 04.2023

ENTERPRISE ACCOUNTS

Emtrain
03.2018 - 10.2019

CONSULTANT

09.2016 - 02.2018

Channel Manager, Director

Paychex
06.2013 - 09.2016

REGIONAL SALES DIRECTOR• PAYCHEX

Paychex Inc
10.2010 - 05.2013

COURSE WORK TOWARD LIBERAL ARTS -

RHODE ISLAND COLLEGE

LEADERSHIP COURSE WORK -

BRYANT COLLEGE

Similar Profiles

CREATE PROFILE
Diane L Hollingworth